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Jr Service Professional

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What success looks like in this role:

• Gains familiarity with service management concepts, practices and methodologies.
• With guidance, performs routine service management duties, including:
 o Generating and distributing reports and/or providing dashboards for internal and Regular Clients,
 o Assisting with Change, Problem, and other service management processes, and
 o Performing routine Problem and Request management analyses.
• Maintains high standards of written communications.
• Reaches out to account representatives to understand service, reporting and other needs.
• Participate in a continuous service improvement program for in-scope ESM processes and services.
• Interfaces with internal resources to manage ESM processes on a day-to-day basis.
• Develops positive working relationships with internal account, service delivery and related teams.
• Ensures contractual service support requirements are understood.
• Escalates complex issues through the standard escalation process.
• Ensures that the ticket hygiene is maintained at high level.
• Develops and maintains positive working relationships with internal, support and client teams.
• Assists with special projects as assigned.

You will be successful in this role if you have:

BA/BS degree and 0-2 years’ relevant experience OR equivalent combination of education and experience

Set alert for similar jobsJr Service Professional role in Bengaluru, India
Unisys Logo

Company

Unisys

Job Posted

3 days ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 Years

Category

Services

Locations

Bengaluru, Karnataka, India

Qualification

Bachelor

Applicants

27 applicants

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