Service Desk Associate L1 - Fresher (International Voice Process)
Unisys
Hyderabad, Telangana, India
The Service Desk Associate L1 role at Unisys involves providing technical support to customers via email, chat, web, or phone to ensure their requirements are met. It includes diagnosing, troubleshooting, and resolving incidents, escalating complex issues, and maintaining call quality. This position requires excellent communication skills, knowledge of operating systems, hardware, and networking, multitasking abilities, and willingness to work in shifts. The job is based in Hyderabad, Telangana, India, and falls under the category of Information Technology service delivery.