Job description 

What you’ll do:

• This is a key-requirement for L3 engineer. A solid foundation in Computer Science principles in terms of filesystems, processes, network stack, protocols, etc. is necessary for a candidate to be able to perform as per expectations at senior position
• This position requires a L3 level hands-on experience of different industry standard backup tool (Commvault, Veeam, Rubrik, Atempo Miria etc.) and other related technologies - SAN, NAS, Tape Backup etc.
• Experience in managing HPE Backup solution products like Store once, Tape Library etc
• Experience in SAN fabric Brocade and Cisco.
• Troubleshoot problems with deployed Backup solution and should have good experience support large complex setup.
• Experience in understanding and applying customer policies for backup retention, validation, restoration of data.
• Ability to understand client requirements, suggest possible issues with current setup, present new architectures, migrate from existing setup to new setup with minimum downtime and no loss of data is critical.
• Teamwork and leadership skills are required to work with team of L1/L2 engineers to prepare them for L3 support activities in future.
• Since admin access and passwords or keys or various clients would be with L3 engineer. He/She is expected to keep confidential data securely and not disclose any private information to outsiders.
• The task may require travel to different cities for days to a weeks duration to setup infrastructure, participate in meetings and discussions, etc. Later on ability to support entire infrastructure remotely over VPN, SSH with just shell-commands without relying on GUI or direct access is necessary.
• Ability to automate tasks with programming (Shell scripting) or configuration management tools (Ansilbe, puppet), etc. is preferred.
• Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
• Incident Management: Resolve single and cross technology incidents independently. Lead the team members to resolve complex or cross technology incidents.
• Escalation Management: Identify, manage, and lead technical escalations. Participate in formal Escalation when required to support escalation especially during crisis.
• Problem Management: Proactively and reactively look for solutions to prevent problems from occurring in team/technology area. Perform Trend and Root cause analysis.
• Change Management/Implementation: Independently prepare, review, implement, rollback and test plan for change records. Perform risk and impact analysis for changes, may lead or participate in a Change Advisory Board.
• Patch and Security Management: Apply patch and security changes per policy. Proactively monitor the environment for patch compliance. Analyze patches for compatibility with each customer or internal infrastructure environment.
• Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.
• Quality: May provide feedback/influence change in internal and/or vendor-provided products/service offerings.

Technical Skills:

• L3/SME level experience in installing, configuring, troubleshooting and Administration of Backup Solutions – Commvault, Data Protector, Veeam, etc
• L2/L3 level experience in managing OEM Backup products like StoreOnce, Tape Libraries, etc.
• L2/L3 level experience in managing SAN fabric of Brocade and Cisco.
• Good knowledge on at least one Operating system, connectivity to Storage on SAN, iSCSI, end to end logical troubleshooting approach in a Storage environment.
• Good understanding of the technical fundamentals of the system infrastructure including open system platforms (Linux, VMware, Windows, UNIX,) and networking
• Experience in managing Backup solution and DR activities.

Business Skills:

Demonstrate strong written and verbal communication skills  Demonstrate business judgment, decision making skills, negotiating skills, time-resource management, complex problem solving, in-depth product knowledge, creativity, teamwork, knowledge of quality processes, political astuteness and sensitivity in dealing with diverse cultures and ability to learn quickly. Experience in interacting/Supporting Level 1 Support teams and customers Must be a team player and show ability and willingness to motivate and support other engineers

What you need to bring:

BE/ B.Tech/ M.Tech/ MSc/ MCA qualification or equivalent  Industry Standard Backup solutions certification. ITIL Certified

Experience:

Minimum 5 + Years of experience in Industry standard Enterprise backup & replication solutions like Commvault, Veeam, Rubrik, Atempo Miria etc.). Familiarity with HPE and OEM SAN and Storage administration preferred Should have knowledge on automation and Software defined storage.

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity {+ 5 more}