Job Description

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management, Service Desk Voice Support
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : Bachelors degree

Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities: - Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Provide voice support to clients and resolve their technical issues. - Interact with clients to understand their requirements and provide appropriate solutions. - Troubleshoot and resolve software and hardware issues. - Document and maintain records of client interactions and technical issues. - Collaborate with cross-functional teams to ensure timely resolution of client issues. - Stay updated with the latest technology trends and advancements. - Assist in the testing and implementation of software updates and patches. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support. - Good To Have Skills: Experience with ITIL framework. - Strong understanding of IT service management principles. - Knowledge of incident management and problem management processes. - Excellent communication and interpersonal skills. - Ability to prioritize and manage multiple tasks. - Attention to detail and strong analytical skills. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Service Desk Management. - This position is based at our Bengaluru office. - A Bachelor's degree is required.