Job description 

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : NA

Summary: As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and utilizing your deep product knowledge to design effective solutions. Roles & Responsibilities: - Act as the primary point of contact for clients, providing ongoing support and ensuring the smooth functioning of systems and applications. - Utilize exceptional communication skills to accurately define client issues and interpret and design effective solutions based on deep product knowledge. - Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues, ensuring timely and effective resolution. - Maintain detailed documentation of client interactions, issues, and resolutions, utilizing ticketing systems and other tools as necessary. - Stay up-to-date with the latest advancements in network infrastructures and related technologies, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: - Must To Have Skills: Strong understanding of network infrastructures. - Good To Have Skills: Experience with ticketing systems and related tools. - Excellent communication and interpersonal skills, with the ability to accurately define and interpret client issues. - Proven track record of troubleshooting and resolving complex technical issues in a timely and effective manner. - Solid grasp of network infrastructures and related technologies, with the ability to integrate innovative approaches for sustained competitive advantage. Additional Information: - The candidate should have a minimum of 5 years of experience in network infrastructures. - The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering impactful technical solutions. - This position is based at our Chennai office.