Job Description

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Microsoft Windows Desktop Management
Good to have skills : Desktop Transformation
Minimum 0-2 year(s) of experience is required
Educational Qualification : BEBTech in computer technology Should be completed 15 years full time education

Summary: As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and utilizing your deep product knowledge to design effective solutions. Roles & Responsibilities: - Provide ongoing support to clients, acting as the interface between the client and the system or application. - Accurately define client issues and interpret and design resolutions based on deep product knowledge. - Ensure the smooth functioning of systems and applications, utilizing exceptional communication skills to keep world-class systems running. - Collaborate with cross-functional teams to identify and resolve issues, utilizing your expertise in Microsoft Windows Desktop Management and Desktop Transformation. Professional & Technical Skills: - Must To Have Skills: Expertise in Microsoft Windows Desktop Management. - Good To Have Skills: Experience with Desktop Transformation. - Strong understanding of system and application support, with the ability to accurately define and resolve client issues. - Excellent communication skills, with the ability to effectively interface with clients and collaborate with cross-functional teams. - Solid grasp of product knowledge, with the ability to interpret and design effective solutions. - Experience with troubleshooting and problem-solving, with the ability to ensure the smooth functioning of systems and applications. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Microsoft Windows Desktop Management. - The ideal candidate will possess a strong educational background in information technology operations, computer science, or a related field, along with a proven track record of delivering impactful solutions. - This position is based at our Bengaluru office.