Job Description

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Customer Service Operations
Good to have skills : Desktop Transformation
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15years

Summary:

 As an Application Tech Support Practitioner, you will be responsible for providing exceptional customer service operations to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, utilizing exceptional communication skills to keep world-class systems running. 

Roles & Responsibilities: 

- Provide exceptional customer service operations to clients, accurately defining client issues and designing resolutions based on deep product knowledge. 

- Act as the ongoing interface between the client and the system or application, utilizing exceptional communication skills to keep world-class systems running.

 - Utilize desktop transformation skills to provide efficient and effective support to clients.

 - Collaborate with cross-functional teams to ensure timely and effective resolution of client issues.

 Professional & Technical Skills: 

- Must To Have Skills: Strong customer service operations skills. 

- Good To Have Skills: Desktop Transformation. 

- Excellent communication skills, both written and verbal.

 - Ability to accurately define client issues and design resolutions based on deep product knowledge. 

- Ability to collaborate with cross-functional teams to ensure timely and effective resolution of client issues. 

Additional Information: 

- The candidate should have a minimum of 0-2 years of experience in customer service operations. 

- The ideal candidate will possess a strong educational background in information technology operations, computer science, or a related field, along with a proven track record of delivering exceptional customer service.

 - This position is based at our Hyderabad office.