At Instawork, we’re driven by our vision to create economic opportunity for local businesses and skilled hourly professionals  in communities around the world. With a growing number of hub cities across the world in the U.S., Canada, India, and beyond, we’re looking for top talent to help rapidly scale our high-tech and high-touch labor marketplace. Our accomplished and dedicated team is passionate about our mission and committed to crafting revolutionary products, all with the backing of our world-class investors, including Benchmark, Spark Capital, Craft Ventures, Greylock Capital, Y Combinator, and more!

We are looking for the founding member of our APAC IT/Security team.  As a Senior IT Engineer/Specialist, this person will help build and maintain a broad array of enterprise systems, networks, and technologies. Reporting to the Head of IT and Security, this role serves as a critical member of the IT engineering team, requires a firm grasp on general IT knowledge, strong analytical and troubleshooting skills, good coding/scripting skills, and the ability to learn quickly and adapt to different challenges. You will identify and build solutions that will impact business processes and workflow, interfacing internally and externally with vendors and consultants to support technology solutions. This position is required to be in the office a couple of days a week.

What You'll Do

• Receive, assess IT support tickets from employees and address IT issues in a timely, professional, and properly prioritized manner
• Assist with account management, including hardware, software, and application permissions, and other generic IT/network requests as necessary
• Work with external IT partners/vendors to coordinate the delivery and return of IT assets
• Serve as escalation point for the IT helpdesk support tickets, escalating issues as needed
• Provide on-site IT/network support for for internal employees when needed
• Support higher-level IT and Security initiatives including implementations, evaluations and integrations of programs and processes
• Maintain updated IT documentation
• Adhere to responsible change management, documentation, and business continuity best-practice and process in coordination with and in support of all team members
• Work collaboratively with other IT team members, other internal stakeholders, and external IT partners as one team to solve problems and develop solutions in support of our team and our business
• Maintain updated project trackers, reports, or dashboards as helpful and efficient to support IT projects and initiatives
• On-call duty as rotation requires (global time zone)

Who You Are

• Bachelor’s Degree or higher within Computer Science or related field
• 5+ years of experience in at least two IT solution development disciplines: technical architecture, network management, application development, middleware, database management, and/or operations
• 2+ years of working experience with agile methods and processes
• Service oriented, collaborative, and security mindset, dedication to best-practice and continuous improvements
• Strong communication skills, attention to detail, and ability to self-organize
• In-depth experience with Google Workspace/G-Suite management
• Experience in troubleshooting techniques (including RCA) and ticket triage
• Experience with modern OS e.g., MacOS, Windows, Linux, iOS, and Android
• Experience managing endpoints in an enterprise environment, preferably with MDM software e.g., MS Intune and Jamf
• Experience with users management through IdP services e.g., MS AD, Google groups, Okta groups, and/or other related technologies
• Experience with business SaaS applications management, especially around collaboration technologies (e.g., chat, VoIP calls, video conferencing)
• Experience with service automation through coding/scripting
• Ability to meet deadlines and follow through on assigned projects
• Ability to work in a changing environment while maintaining quality and productivity
• Ability to plan, drive, and support multiple, concurrent projects and initiatives

Nice to Have

• 2+ years of working experience with software development or security engineering
• Experience with Django development framework (Django admin)
• Experience with ITSM and HRIS integrations
• Experience with IT and InfoSec/Privacy industry-standard compliance frameworks
• Experience with VPN and/or Zero Trust configuration
• Experience with Cloud (e.g., AWS, GCP) and containerized environment
• Ability to learn/work with networking devices configuration and troubleshooting e.g., firewalls, switches, and routers/access points