Job Title: Analyst
Location: Chennai

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Take ownership for managing risk and strengthening controls in relation to the work you do

Working Flexibly 
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.  If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

Hybrid Working 

Remote role:
    At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach to hybrid working meaning that colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). 

For this specific role, the onsite working requirement is one day a week, which is a role-based exception due to the requirements of the role. Please discuss the working pattern requirements for the role you are applying for with the hiring manager.  Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Introduction:

To work in a team environment for processing various transactions based on instructions within agreed timelines with accuracy to consistently provide a high-level customer service.

What will you be doing?
    Process transactions in accordance to approved process and procedures, international regulations and within pre-agreed service levels and with speed and accuracy.
    Adhere to quality control discipline, procedures and checks at all times. 
    Day to day query resolution, with upward escalation of more complex queries to the management team.
    Report issues and concerns as soon as possible to seniors/ team leaders/ managers etc in time and with complete information, in which effort is made to prevent or limit possible damage. 
    Responsible for driving own performance management, collating relevant documentation, preparing for and arranging self-performance reviews.
    Thorough solution of queries & identify improvements to processes.
    Maintain effective performance by being adaptable and positive in approach to dynamic business circumstances, questioning procedures and proactively seeking solutions.

What we’re looking for:
    Effective communication & Email writing skills, including questioning skills.
    Ability to work independently or as part of a team.
    Achieving high standards and delivering results with accuracy and attention to detail.
    MS Office Applications (preferably, Excel, word & PowerPoint)
    Ability to comprehend given set of instructions and apply the same for day-to-day transaction processing
Essential
    0-3 years of relevant experience
    Graduate/Post-Graduate in any discipline 
    Flexibility in hours of work and ability to work changing shifts patterns

Skills that will help you in the role:

Preferred
    Experience of working in BPO/KPO
    Familiarity with procedures, policies, products and services of a financial organisation
    Ability to work within deadlines/customer demand

Where will you be working?
          Chennai