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Associate - Projects

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Hiring for Associate - Projects role at Cognizant in Bengaluru, Karnataka, India. Full-time Onsite opportunity for Bachelor or Master with 0-2 years of experience. Responsibilities include performing SOP activities, implementing change requests, resolving incidents, participating in Critsit process, and developing induction documents. Must have skills: Azure Foundation, Azure Custom Vision, Azure Content Delivery Network, Azure Cosmos DB, Azure Container Services, and After Sales & Services.

Job description 

Qualification:

Bachelor's in Science/ Commerce/Engineering or equivalent

Responsibility:

Business/Customer:

  • Perform SOP activities with business impact understanding of customer environment and contribute to improve SOPs.
  • Adherence to customer security and compliance requirements.
  • Implementation of approved change requests in line with customer change management process.
  • Responsible for incident life cycle following ITIL / BIC frame work as applicable.
  • Adherence to customer communication etiquette.
  • Ensure stated productivity requirements are met for the engagement.

Project/Process:

  • Review CSAT feedback and ensure timely implementation of corrective actions.
  • Participate in Critsit process to resolve the incident in a timely manner.
  • Log and triage incidents.
  • Coordinate with resolver groups vendors/carriers.
  • Troubleshoot the escalated incident / problem and refer / escalate (functional and hierarchical) to the right groups (Vendors / Level 3 ).
  • Provide inputs to FAQ database / KR / contribute towards updating knowledge articles.
  • Contribution to continuous service improvement plans (CSI).
  • Responsible to develop induction documents in consultation with relevant stakeholders for the project and ensure successful completion of induction process for new joiners.
  • Effective floor Management.

Team/People:

  • Continually assess skill level and provide intervention assistance.
  • Contribute to and participate proactively in knowledge sharing sessions.
  • Encourage team individuals to participate in organization innovation programs.
  • Act as a buddy for new hires.
  • Makes recommendations on R&R for team / individual achievement.
  • Makes recommendations to team lead on team's performance rating.

Organization:

  • Ensure team contributes and participates in all organizational technology events and knowledge sharing forums.
  • Adherence to Organizational policies and processes (including Cognizant's security policies LP timelines etc).
  • Participate in recruitment drives.

Must Have Skills

  • Azure Foundation
  • Azure Conversational Lang
  • Azure Custom Vision
  • Azure Conversational Language
  • Azure Cloud Discovery
  • Azure Content Delivery Network
  • Azure Compute
  • Azure Cosmos DB
  • Azure Container Services
  • After Sales&Serv(Manlog)
  • Prod Dev&Offering(Manlog Auto)
  • Operations&Production Mgmt
  • Aftermarket & Services
Set alert for similar jobsAssociate - Projects role in Bengaluru, India
Cognizant Logo

Company

Cognizant

Job Posted

3 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 Years

Category

Engineering

Locations

Bengaluru, Karnataka, India

Qualification

Bachelor or Master

Applicants

Be an early applicant

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