Job description 

Delivery Manager

Qualification:

B Sc, B Com, Relevant Diploma Degrees (CSC, Electronics), BE

Responsibility:

Business / Customer

• • Understand and articulate complex problems related to the specific technology.
• • Provide business development support by assisting in RFP/ RFI response drafting, presentations, collateral creation and formulating recommendations Support presales and create marketing collateral such case studies and capability deck.
• • Capture and present project’s capabilities to prospective clients in a way that highlights the unique selling proposition of Cognizant solutions.
• • Interface with community network to retain technology competitiveness.
• • Work with the client team to address escalations.
• • Implement change requests and engineering tasks.
• • Lead the technical discussions in customer governance calls.
• • Interact with the user / customer / first level management.
• Project / Process.
• • Handle specific technologies within projects.
• • Contribute to HLD, LLD, Implementation and test plans.
• • Participate in technical audits.
• • Identify opportunities for automation, standardization and stabilization of environment.
• • Understand technical requirement and translate into design.
• • Lead TIP initiatives and coordinate with CoE for the implementation of the same.
• • Prepare/update/review run books/SOP/knowledge articles on specific technology areas.
• • Plan Prepare and execute change process and change implementation and standardize the change process.

• Contribution to reducing COD by performing the following:

• • Left shift,.
• • Identifying and driving the CSI and automation initiatives.
• • Prepare templates, checklist and guidelines on Due diligence, Transitions and KT.
• People / Team.
• • Enabling the L1/L2 team members to enhance their skill sets.
• • Deliver technology training through Academy and/or within project group for technologies/ tools.
• • Participate in recruitment and act as a buddy to new hires.
• • Proactively support team building and on boarding efforts via mentoring contributions.
• • Contribute to knowledge management activities by creating case studies, technical artifacts, and reference architectures related to your technical domain.

Must Have Skills

• Cisco SD WAN
• Switching & Routing Cisco
• Software Defined Networks
• User Access & Identity Mgmt
• IT business support

Good To Have Skills

• Azure Networking Services
• Cloud Load Balancing
• AWS Networking
• Google Cloud - Networking