Job description 

What you will do:

- Acts as the customer concern point for activities demanding a level of technical expertise as a 24/7 capability!
- Actively monitor ticket queues to ensure timely response to tickets!
- Out of business hours, Domain Support Specialist is triggered on the on-call phone by Automated Operations.
- Focused on improvement of automated recovery.
- Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
- Performs analysis to proactively detect possible failures. This shall ensure incident restoration and repair because of its own analysis or when prompted by MS Automated Service Function processes. 
- Act to meet the service or resource requirements, in the cases in which an overall and higher-level network knowledge is required or when knowledge on specific products or services is required.
- Remote troubleshooting on DWDM, OTN, Optical and L2 Service devices on Nokia devices
- Detail understanding of Fixed Line Telephony with hands on experience on Nokia & Marconi fixed line telephone exchanges
- Collaborate closely with field technician for all field activities (hardware installation, fiber termination/swap, onsite troubleshooting, and fix action).
- Responsible for analysis & rectification of critical/non-critical Faults and alarms.
- First point of contact for resolution of any alarm/event/KPI related issues.
- Handling Configuration Support & fault analysis.

The skills you bring:

- Must be a quick learner with a positive attitude, team player and good individual contributor with collaborative skills.
- Knowledge of routing protocols BGP, IS-IS, L2VPN & VRF.
- Working experience of configuration network having BGP, MPLS, L2VPN.
- Troubleshooting of faults related to hardware, configuration, service quality & service impact/outage.
- Experience in troubleshooting of services outages and restoring within defined SLA duration.
- Comfortable in performing change requests as per designed MOP.
- Able to investigate and fix recurring faults/problems.
- Good knowledge of MS Office tools like Excel, word, Power Point etc.
- Knowledge of Microwave, DWDM & ASON is a plus.
- Routing & switching professional certification and OEM certification is a plus.