Description

Team Lead - O2C

Qualification:

Bachelor/Post Graduate Degree in Commerce (exclusion:

BE/BTech/MCA, Arts/Science Graduates)

Responsibility:

Business/ Customer:

• Updating customer master, entering PO request in ERP, applying cash to invoices and maintaining a list of open invoices by the customer to ensure SLAs are met as agreed for customer satisfaction

Project / Process:

• Ensure process guidelines are followed and met as documented

• • Meet process SLAs / metrics – productivity and quality targets within the established timelines.
• • Create and maintain customer accounts.
• • Process predefined number of transactions as assigned.
• • Raise process related issues / concerns on time with process and team leads.
• • Stay updated with the process knowledge / changes refer to knowledge updates/ repositories to effectively process transactions.
• • Record data relating to production statistics, enduser related notes, etc as appropriate.
• • Adhere to shift handover processes.
• • Adhere to security practices set by organization.
• • Provide updates and submit reports related to own area of work.

People/Team Management:

• Complete mandatory training for self as identified

• • Align individual goals with team objectives (work cohesively with the team).
• • Contribute to and participate proactively in knowledge sharing sessions.
• • Participate and contribute to organizational activities.
• • Record own attendance and time sheet related data.

Good To Have Skills

• Order Management
• Order to Cash