As a Process Executive - Data at Cognizant in Chennai, Tamil Nadu, you will be responsible for updating customer master data, processing transactions, and ensuring process guidelines are followed. The role involves maintaining customer accounts, adhering to SLAs, and contributing to team objectives.
Description
Team Lead - O2C
Qualification:
Bachelor/Post Graduate Degree in Commerce (exclusion:
BE/BTech/MCA, Arts/Science Graduates)
Responsibility:
Business/ Customer:
• Updating customer master, entering PO request in ERP, applying cash to invoices and maintaining a list of open invoices by the customer to ensure SLAs are met as agreed for customer satisfaction
Project / Process:
• Ensure process guidelines are followed and met as documented
- • Meet process SLAs / metrics – productivity and quality targets within the established timelines.
- • Create and maintain customer accounts.
- • Process predefined number of transactions as assigned.
- • Raise process related issues / concerns on time with process and team leads.
- • Stay updated with the process knowledge / changes refer to knowledge updates/ repositories to effectively process transactions.
- • Record data relating to production statistics, enduser related notes, etc as appropriate.
- • Adhere to shift handover processes.
- • Adhere to security practices set by organization.
- • Provide updates and submit reports related to own area of work.
People/Team Management:
• Complete mandatory training for self as identified
- • Align individual goals with team objectives (work cohesively with the team).
- • Contribute to and participate proactively in knowledge sharing sessions.
- • Participate and contribute to organizational activities.
- • Record own attendance and time sheet related data.
Must Have Skills
- MS Excel
- MS Office
- Manufacturing Oper-Manlog
Good To Have Skills
