Job description 

Job description

-Candidate should have 6-8 years of work experience in handling care backend ops and escalations

-Should be able to speak with customers to handle escalations

-Should have good communication skills

-Should have managed team size of 15-20 people

-Should be able to find out required process corrections and reduce volumes at backend customer tickets

-Should be a multi tasker

-Should have experience of handling Escalation Desk 

-Will be responsible for MIS / Reports

-Should be liaising with different stakeholders in the company for  faster resolutions