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Customer Support Executive

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We are looking for a Customer Support Executive to handle customer inquiries regarding our products and services. You will interact with customers through phone, email, or online chat to troubleshoot issues and resolve problems. Your responsibilities also include tracking and reporting performance metrics, as well as capturing and applying customer feedback.

Profile:

The Customer Support Executive will be responsible for receiving, investigating, and responding to all customer inquiries regarding the products and services. The Customer Support Executive will troubleshoot and coordinate with various internal departments to resolve problems.


Responsibilities:
• Interact with customers by phone, e-mail, or online chat concerning various care issues.
• Provide hands-on support for customer care initiatives such as automated provisioning, online billing, order tracking, and detailed account management.
• Solicit cross-selling and up-selling opportunities within the customer care experience.
• Tracking and reporting relevant customer care performance metrics.
• Capturing and applying customer feedback.

Set alert for similar jobsCustomer Support Executive role in Navi Mumbai, India
Testbook Logo

Company

Testbook

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 Years

Category

Customer Support

Locations

Navi Mumbai, Maharashtra, India

Qualification

Diploma

Applicants

Be an early applicant

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