The Job logo

What

Where

Sign in

Customer Support Executive

ApplyJoin for More Updates

You must Sign In before continuing to the company website to apply.

Smart SummaryPowered by Roshi
Customer Support Executive responsible for handling customer inquiries, troubleshooting issues, coordinating with internal departments, and improving customer care. Provide hands-on support, solicit sales opportunities, track performance metrics, and apply customer feedback. On-site full-time opportunity at Testbook, Navi Mumbai, Maharashtra, India.

Profile:

The Customer Support Executive will be responsible for receiving, investigating, and responding to all customer inquiries regarding the products and services. The Customer Support Executive will troubleshoot and coordinate with various internal departments to resolve problems.


Responsibilities:
• Interact with customers by phone, e-mail, or online chat concerning various care issues.
• Provide hands-on support for customer care initiatives such as automated provisioning, online billing, order tracking, and detailed account management.
• Solicit cross-selling and up-selling opportunities within the customer care experience.
• Tracking and reporting relevant customer care performance metrics.
• Capturing and applying customer feedback.

Set alert for similar jobsCustomer Support Executive role in Navi Mumbai, India
Testbook Logo

Company

Testbook

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 Years

Category

Customer Support

Locations

Navi Mumbai, Maharashtra, India

Qualification

Diploma

Applicants

Be an early applicant

Related Jobs

JLL Logo

Customer Relationship Executive

JLL

Mumbai, Maharashtra, India

Posted: a year ago

As a Customer Relationship Executive in Property and Asset Management, you will be responsible for maintaining strong public relations with guests/tenants and addressing their needs. You will coordinate with other departments to ensure a good customer experience, handle complaints effectively, and conduct customer feedback surveys. Your responsibilities also include conducting daily rounds, attending training programs, handling calls and emails, and assisting with filing and inventory records. You must have excellent problem-solving skills, good communication skills, and be fluent in English and Hindi. A background in hospitality or customer service is required.

Testbook Logo

SEO Executive

Testbook

Navi Mumbai, Maharashtra, India

Posted: a year ago

We are looking for a proactive and organized candidate to join our team as an SEO Specialist. In this role, you will be responsible for performing site-level optimization, conducting keyword research, and monitoring SEO performance. You must have knowledge of SEO tools like Moz, Ahrefs, or SEMrush, and be able to analyze backlinks. Strong communication skills and the ability to prioritize tasks are essential. Join us and be a part of our evolving knowledge base in scalable link-building best practices.

Testbook Logo

Customer Support Intern

Testbook

Navi Mumbai, Maharashtra, India

Posted: a year ago

We are hiring for a 6-month internship with the option to work from the office. As an intern, you will be responsible for interacting with customers through phone, email, or online chat to address their care issues. You will also provide hands-on support for customer care initiatives and identify cross-selling and up-selling opportunities. Additionally, you will track and report customer care performance metrics and respond to customer inquiries. Troubleshooting problems and coordinating with internal departments to resolve issues will also be part of your role. Join us and gain valuable experience in customer care!

Groww Logo

Customer Success Executive

Groww

Gurgaon, Haryana, India

+2 more

Posted: a year ago

Join Groww's Customer Success Team to provide seamless customer experience. Role involves managing customer queries, providing technical support, and gathering feedback for product improvement. Looking for professionals with strong communication skills and a customer-first attitude. Remote full-time opportunity in Gurgaon, Pune, and Bengaluru.

Testbook Logo

Customer Support Executive

Testbook

Noida, Uttar Pradesh, India

Posted: 4 months ago

About Testbook: Testbook is a dynamic and innovative education technology company dedicated to revolutionizing the learning experience for students worldwide. Our mission is to provide accessible, engaging, and personalized educational resources to empower learners to succeed in their academic pursuits. The fastest-rising startup in the EdTech space, Testbook is poised to revolutionize the industry. With a registered user base of over 2.6 crore students, 450 crore tests solved on the WebApp, and a knockout Android App, Testbook has raced to the front and is ideally placed to capture bigger markets. Testbook is the perfect incubator for talent. You come, you learn, you conquer. You train under the best mentors and become an expert in your field in your own right. That being said, the flexibility in the projects you choose, how and when you work on them, and what you want to add to them is respected in this startup. You are the sole master of your work. The IIT pedigree of the co-founders has attracted some of the brightest minds in the country to Testbook. A team that is quickly swelling in ranks, it now stands at 900 in-house employees and thousands of remote interns and freelancers. And the number is rocketing weekly. Now is the time to join the force. Profile: The Customer Support Executive will be responsible for receiving, investigating, and responding to all customer inquiries regarding the products and services. The Customer Support Executive will troubleshoot and coordinate with various internal departments to resolve problems. Responsibilities: • Interact with customers by phone, e-mail, or online chat concerning various care issues. • Provide hands-on support for customer care initiatives such as automated provisioning, online billing, order tracking, and detailed account management. • Solicit cross-selling and up-selling opportunities within the customer care experience. • Tracking and reporting relevant customer care performance metrics. • Capturing and applying customer feedback.

Mphasis Logo

Tr Customer Support Officer

Mphasis

Pune, Maharashtra, India

Posted: a year ago

We are hiring for the position of Tr Customer Support Officer at Mphasis in Pune, Maharashtra, India. This is a full-time, on-site opportunity. As a Tr Customer Support Officer, your primary responsibility will be to make outbound calls for insurance data entry and verification. You will need basic computer knowledge and good communication skills. No certifications are required for this position.