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Customer Support Executive

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Customer Support Executive responsible for handling customer inquiries, troubleshooting issues, coordinating with internal departments, and improving customer care. Provide hands-on support, solicit sales opportunities, track performance metrics, and apply customer feedback. On-site full-time opportunity at Testbook, Navi Mumbai, Maharashtra, India.

Profile:

The Customer Support Executive will be responsible for receiving, investigating, and responding to all customer inquiries regarding the products and services. The Customer Support Executive will troubleshoot and coordinate with various internal departments to resolve problems.


Responsibilities:
• Interact with customers by phone, e-mail, or online chat concerning various care issues.
• Provide hands-on support for customer care initiatives such as automated provisioning, online billing, order tracking, and detailed account management.
• Solicit cross-selling and up-selling opportunities within the customer care experience.
• Tracking and reporting relevant customer care performance metrics.
• Capturing and applying customer feedback.

Set alert for similar jobsCustomer Support Executive role in Navi Mumbai, India
Testbook Logo

Company

Testbook

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 Years

Category

Customer Support

Locations

Navi Mumbai, Maharashtra, India

Qualification

Diploma

Applicants

Be an early applicant

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