Job description 

As part of our GS HR Operations team, you will provide HR administrative support specifically on Candidate background verification process across multiple locations and Business Units. 

• Accountable for background verification process for new hires
• Act as a liaison between BCG stakeholders, candidate and third-party vendor
• Manage relationship with the third-party vendors and understand their system. Monitor and track SLA’s and gaps and call them out on time to address the same
• Coordinate with the background verification partners and the new hires to ensure formalities and protocols are being followed including timelines
• Maintain checklist of documents and coordinate with new hires to ensure all relevant documents are shared on time for smooth background verification process
• Discrepancies and insufficiencies to be tracked and highlighted to respective stakeholders
• Keep track of open cases and follow up with candidates / employees for closure. Flag issues in a timely manner
• Proactively reach out and coordinate with various stakeholders inside or outside of the organization to ensure quicker resolution of the cases
• Manage all exceptions through the exception approval processes (to be defined)
• Maintain MIS / tracker on a real time basis to track cases
• Share monthly reports / dashboard on the background verification process
• Maintain personnel files in compliance with applicable legal requirements and internal standards and liaise with the HR ops team to share and secure data
• Work closely with the TA and HRSS team to find spaces and suggest any process improvement on the background verification process
• Provide general support to GS HR team and perform other duties as assigned or required
• Ensuring good new hire experience during background verification process
• Validate Invoice from the vendor and get necessary approvals

YOU'RE GOOD AT

• Excellent Communication (Oral & Written)
• Fosters a spirit of collaboration and teamwork

YOU BRING (EXPERIENCE & QUALIFICATIONS)

• A graduation degree  
• 2+ years of relevant work experience in a professional services or multi-national companies. Prior BGV coordination experience is preferred
• Knowledge of Workday & experience in Global HR Operations / HR Shared Services preferred
• Proficiency in MS Office (Word, Visio, Excel, PowerPoint, Outlook)