Junior Specialist - Knowledge Management Services
Boston Consulting Group (BCG)
Gurgaon, Haryana, India
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As a Junior Specialist within the Knowledge Management Services (KMS) your primary focus will be Knowledge Curation activities, such as identifying, extracting and sanitizing meaningful content across various document repositories and sharing it back with the BCG community Case Capture activities, such as making reach outs to case teams to capture case related information and sharing it back with the BCG community Content Review activities such as regularly checking and updating Practice Area (PA) related content as per metadata guidelines and content quality checklist Working closely with the Content Manager & senior team members, you will provide exceptional customer service to the Practice Area (PA). You will thrive in a learning-rich, fast-paced, deadline-oriented environment that is customer-focused. You will be a good problem solver and will work well independently as well as in a collaborative team environment. You will welcome an apprenticeship culture where you can quickly get up-to-speed. By communicating in a clear and concise manner with a positive and engaged face to the customer, you will assist in building a loyal customer base for the overall Knowledge@BCG team. What You'll Bring University degree with demonstrated high academic achievement 0-2 years of general knowledge/content management and/or research experience (e.g., within a professional services firm, academia, government, etc.) Good business knowledge and proficiency with research techniques/approaches Knowledge of relevant sector/ topic will be an advantage. Fluency in English; Excellent business writing skills Outstanding interpersonal and communication skills to interact with internal and external stakeholder while working in a global collaborative team environment Who You'll Work With The Knowledge Management Services (KMS) team is a specialized group within Knowledge@BCG function that will work closely with BCG Practice Areas and Topic Teams to locate, extract and sanitize targeted content from across BCG repositories. The extracted content will then be curated into knowledge products and other materials. The KMS team will collaborate with Topic Teams to align content retrieval efforts with topic-specific knowledge needs. The ultimate goal of KMS is to improve BCG's intellectual property base (with a focus on data, benchmarks, analytical information, methodologies, frameworks, etc), provide leverage to knowledge content creators, and improve operations and productivity by reducing duplicate work.
