JOB DESCRIPTION

Sprinto is a leading B2B SaaS platform that automates Security compliance & works with any cloud setup and helps monitor entity-level risks and controls from a single dashboard. By raising the bar on security, Sprinto ensures compliance, healthy operational practices, and the ability to grow and scale with unwavering confidence. We are a team of 170+ employees & more than hundreds of customers across 25+ countries. We are funded by top investment partners & have raised 11.5M USD.

The Role

We are looking for a leader to join our Global Customer Success team. In this position, you would be responsible for retention and growth from a portfolio of customers, by leading and coaching a team of highly skilled Customer Success Managers.

Some key responsibilities of the role

• Own NPS, Retention and Expansion goals for a portfolio of customers
• Lead and coach a fully distributed team of Customer Success Managers
• Periodic portfolio reviews for each team member
• Monthly 1-1s, constructive feedback and career growth guidance for each team member
• Ability to keep a pulse on both the forest and the trees - need to have sufficient hands-on experience to get on a customer call and unblock a team member as well
• Work closely with the product team to ensure appropriate prioritisation of critical features

Those who are best suited for the role have:

• An insatiable curiosity to learn
• 8+ years of overall work experience
• Experience with leading and coaching a distributed Customer Success team in a B2B SaaS company
• Superlative customer management skills -- presentation, expectation setting, negotiation etc.
• Experience with multi-stakeholder account management
• Experience in working with customers across timezones
• Prior experience in the Information Security domain is an added plus

Some benefits of working at Sprinto

• Remote First Policy
• 5 Days Working With FLEXI Hours
• Group Medical Insurance (Parents, Spouse, Children)
• Group Accident Cover
• Group Term Life Insurance
• Company Sponsored Device
• Education Reimbursement Policy

Why should you consider Sprinto?

The dream: Long term success for Sprinto would mean that we have fundamentally changed the way businesses achieve and demonstrate information security. This category of software didn’t exist a few years ago; and in a few years from now, it is bound to become a no-brainer software for every SaaS company. Simply put, it’s an opportunity to put a dent in the universe!

The team: They say what matters most is who you work with. We are very fortunate to have a top-class founding/early team at Sprinto. Not only do we have second time founders building Sprinto, but also each of the founding team members bring with them over a decade of rich experience in building teams and businesses

The opportunity: Sprinto is hiring for the early members of the team - you get an opportunity to play a high impact role in the early stages of the company

Last but not least, Sprinto is growing fast and is also backed by top-notch investors like Elevation, Accel and Blume (a simple google search would tell you more!).

Interested? Your move!