Job description 

Role and Key Responsibilities:

● Escalation point for Tier 1 Engineers

●Provide advanced level network/service support

● Provide network continuity supporting relevant technologies in the business.

● Ensure issue resolution by taking ownership of  all critical network issues

● Manage Shift Performance

● Develop or contribute to the postmortem data collection efforts and documentation of the history

of the event.

● Act as the point of contact (POC) for all network/system maintenance. As such, will be

responsible to ensure there is appropriate support available to complete the scheduled

maintenance during the nightly window.

● Report operational state of the network on a daily, weekly, and monthly basis.

● Provide feedback to the NOC Supervisor and NOC Manager on all the pain-points, gaps and

challenges during the shift.

● Escalate to appropriate Operations teams for high-level issues or catastrophic

events (e.g. whole network element goes down, system-wide incidents/outages).

● Review of NOC Tier 1’s recommendations in preventing recurrence of network issues

● Continuously seek for process improvements

● Represent Tier 1 in meetings with external groups

● Conduct tech talks /knowledge sharing on new network design/technologies deployed on the

network

● Independently creates projects that are beneficial for the stability and availability of the corporate network

● Deep understanding of the network design and ability to troubleshoot 95% of the issues

Key Skills and knowledge:

● +5 years and above experience in troubleshooting and working in a network/service provider

● Industry standard certifications preferred (CCNP, JNCIP, JNCIS, ACMP).

● Consultant/ Senior Network Engineer

● Knowledge of TCP/IP fundamentals and commonly used network protocols (MPLS, IPv6, OSPF, BGP).

● Knowledge of network standards and practices.

● Experience in dealing with users.

● Strong and advance knowledge of network troubleshooting tools, and monitoring platforms.

● Maintain a high sense of urgency while staying cool under pressure.

● Team-oriented, quick learner and adapt to changes.

Educational qualification: Graduate