Your Opportunity

The Sales Support Analyst is responsible to provide full sales support to the sales team, partners, and designated accounts to maximise sales of Pearson qualifications throughout the region whilst providing excellent customer service.

To be successful this this role you will be proactive in working with key customer groups, be able to use Pearson systems to manage processes including query resolution, invoicing, and a great communicator and knowledgeable regarding competition and industry trends, you will build strong business relationships and genuinely enjoy the life-long learning.

Purpose: To support the generation of interest, promote, and be a named contact for Pearson International Vocational qualifications and international resources portfolio for Colleges, Schools, Qualifications Centres, and internal stakeholders.

Key Accountabilities:

Support the promotion of Pearson’s qualifications and resources across the region

Support and maintain relationships with named current and future customers at key stakeholder level within the region.

Work with each RDM to support and undertake the annual plan for the management of key accounts and high value prospects to maximise revenue and achieve growth targets.

Work in region to provide support across all sales activities for the achievement of budgeted territorial sales targets.

Support designated key customers and groups with excellent customer service, proactively managing customer expectations and resolving queries in a timely manner.

Generate and manage reports on entries/registrations, revenue and other finance matters.

Support effective communication across all Pearson sites between Management, Sales, Marketing, Qualifications Development, Publishing and the Customer Service teams.

Be able to demonstrate platforms and services to external customers and know operational and pricing structures.

Prepare and support the activities of the regional sales and marketing teams, including the coordination of relevant conferences and exhibitions.

Provide cover and back up when sales team members are on annual leave or otherwise absent.

Demonstrate superb organisational ability; grow product knowledge around Pearson product and services, the education landscape in region, and factors influencing market development.

Approvals and Quality Assurance. Ensure that new approvals, address changes, SV visits and certification are processed in a consistent a timely manner.

Personal Skills

Takes time to understand changes in the market and communicate as appropriate.

Uses strong communication skills to not only influence customers, but also to develop a successful internal network.

Take ownership for personal development of skills, knowledge, and experience.

Growth mindset.

Works well under own initiative.

A true team player

Competencies

Essential:

Highly organised

Interpersonal Skills and flexibility

Effective Written and Communication Skills

Ability to work under pressure and manage multiple projects simultaneously.

Desirable:

Sales skills

Experience of a CRM-type database system, such as Salesforce

Education, Qualifications & Training

Desirable:

• Foreign languages – Written and spoken fluency/competency would be very helpful to the jobholder.

Previous Experience

Essential:

Familiarity with our BTEC, LCCI and Edexcel qualifications and services.

First class Customer Services skills.

Experience of supporting a field-based sales team

Desirable:

Experience of supporting an international sales team

Knowledge of our internal systems, website and procedures.

IT Literacy

Essential:

• Ability to use a variety of systems and equipment, such as Microsoft Office

Desirable:

• Experience of the SAP accounting system and/or Oracle operating systems

Working Setup: This is a hybrid working role aligned in our Pearson office in Noida, India.