Job description 

What you will do:

As a Technology Support Services Engineer for Walmart , you’ll have the opportunity to

Manage 2000+ Integration applications in Production environment.

The Enterprise Integrations Support team provides 24/7 support and operational management for 2000+ integrations for critical systems such as SAP, Manufacturing, HR, Finance, Real Estate, and many others.

Responsible for renewal of application specific certificates

Each person on the support team is critical as they cover a specific shift to provide the needed support coverage. To ensure we identify and recover as quickly as possible.

You will work in Integrations related tech stacks  using several technologies including but not limited to IBM Integrations Bus, IBM MQ, MFT, ITX, SAP PI/PO, SAP BODS, REST APIs, etc.

Help define Support Roadmap and own the entire support delivery end to end

Work very closely with different product and business stakeholders at various locations in US and India to drive the execution of multiple business plans and technologies

Support business objectives by collaborating with business partners to define priorities, identify opportunities and drive resolutions

Independently own and address and resolve applications issues, provide updates and drive root cause analysis including identifying issue patterns and working with Project Services/Development teams to address them.

Responsible for coming up with processes to maintain incident support metrics like backlog, MTTR, INC SLAs etc

Plan, execute and implement applications and configuration change procedures

Responsible for on-call manager support as per pre-determined shift roster which includes weekend support.

Conceptualize the idea for process improvements and/or automation frameworks that will make for more effective Support engagement

Exhibit strong leadership and communication skills to collaborate with product, engineering and management teams across different geographic locations

Gain &maintain expertise in flow of application process and systems related to domain

Flexibility - responsibilities will require rotational shifts across 24*7 including night  shifts and weekend work. All team members will be expected to work around 6-8 days of night shifts every month.

Analyze and come up with curated solutions to system integration problems.

What you will bring:

An Engineering Degree - B.E/B.Tech/MS in any stream – Computer Science preferred.

3+ years of relevant experience, Minimum of 3 years of experience with Integrations technologies. Experience in leading Scrum teams.

Overall 2+ years of relevant experience in Enterprise Integrations production support.

Good analytical skills to analyse the Integrations application issues and fix issues independently.

Should have supported middleware interfaces

Very good debugging skills in SAP PI.

Good to have exposure to IBM Integration Bus, IBM MQ, SAP BODS.

Hands-on experience in any cloud native technologies like Azure, GCP
Exposure to Automation tools and technologies, Scripting languages.

Very strong understanding and experience in the area of software development lifecycle.

Strong Java/J2EE, Spring skills.

Working knowledge in a Cloud based service.

Ability to code/Script in one of the languages (C#, Python and Java)

Mentoring team on technology and process for automation need

Technical Skills:
Core Skills : SAP PI/PO

Good to have: IBM Integration Bus/IBM MQ.
Messaging and communication: IBM MQ/Active MQ- Basic debugging knowledge
App monitoring tools: Service Now, Strong debugging knowledge
Cloud Technologies: MS Azure, GCP and Open Stack - Basic debugging knowledge