Job description
Able to solve medium to high complexity applications related incidents
coming from end-users or 1st line support.
Logging incidents and their status in Operations Work Flow management
System with collecting all related information (logs, reports, SQL
queries)
Able to analyze impact of incident and communicate it to affected user
areas and minimize it.
BE / B.Tech / MCA
2 - 4 years
Good hands on experience in IT Ops
Trouble shooting experience
Provide support to L1
Strong analytical, problem identification and problem solving skill