Sr Customer Service Representative
Thermo Fisher Scientific
Bangalore Urban, Karnataka, India
Roles & Responsibilities Perform high end order processing tasks which requires in-depth knowledge and experience for assigned regions using Oracle JD Edwards, SAP and other applications used by the function Ensures adherence to all internal / external processes with no slippage on transactions taken up for financial impacting processes/actions Solves complex problems, takes fresh opinions using existing solutions, be an active participant of the process calls, share ideas with teams/partners to improve processes Works independently and requires minimal guidance Effectively collaborate across the team to ensure that mistakes are not repeated by team members Engage in activities to provide an enhanced customer experience Ensures adherence to organizational procedures, policies, and systems. Ensures that performance metrics / SLAs are met Adhere to daily turnaround time for orders as per set TAT guidelines Proactively calls out issues that can potentially hamper the business processes Supply to team effort by accomplishing related results as needed As a Customer Service Representative-Order Management you represent our company well by being responsible, punctual and self motivated Other Requirements Preferably bachelor’s degree (Arts, Science, Commerce, Business Administrations) 3-5 years Hands on experience on Order Management Requires strong computer skills, including Microsoft office Display excellent verbal and written communication and social skills. Highly thorough and organized with excellent analytic and problem-solving abilities Able to multi-task, prioritize and manage time effectively Ability to work under face pace environment Customer orientated and ability to adapt/respond to different types of tasks Flexible to work in Night Shift
