Roles & Responsibilities

• Perform high end order processing tasks which requires in-depth knowledge and experience for assigned regions using Oracle JD Edwards, SAP and other applications used by the function
• Ensures adherence to all internal / external processes with no slippage on transactions taken up for financial impacting processes/actions
• Solves complex problems, takes fresh opinions using existing solutions, be an active participant of the process calls, share ideas with teams/partners to improve processes
• Works independently and requires minimal guidance
• Effectively collaborate across the team to ensure that mistakes are not repeated by team members
• Engage in activities to provide an enhanced customer experience
• Ensures adherence to organizational procedures, policies, and systems.
• Ensures that performance metrics / SLAs are met 
• Adhere to daily turnaround time for orders as per set TAT guidelines
• Proactively calls out issues that can potentially hamper the business processes       
• Supply to team effort by accomplishing related results as needed

As a Customer Service Representative-Order Management you represent our company well by being responsible, punctual and self motivated

Other Requirements

• Preferably bachelor’s degree (Arts, Science, Commerce, Business Administrations)
• 3-5 years Hands on experience on Order Management
• Requires strong computer skills, including Microsoft office
• Display excellent verbal and written communication and social skills.
• Highly thorough and organized with excellent analytic and problem-solving abilities
• Able to multi-task, prioritize and manage time effectively
• Ability to work under face pace environment
• Customer orientated and ability to adapt/respond to different types of tasks
• Flexible to work in Night Shift