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We are looking for a Customer Service Representative to join our team in Bangalore. As a Customer Service Representative, your main responsibility will be to perform order management activities for assigned regions. You will need to ensure adherence to procedures, policies, and systems, and meet performance metrics and SLAs. Strong computer skills, excellent communication skills, and the ability to work in a fast-paced environment are required. This is a great opportunity for someone with 0-2 years' experience in customer service.

Job Title: Customer Service Representative I

Reports To: Team Leader, Customer Service

Location: Bangalore

 

Roles & Responsibilities

  • Perform order management activities for assigned regions using the applications used by the function
  • Ensure adherence tol procedures, policies, and systems.
  • Ensures that performance metrics / SLAs are met 
  • Make sure to achieve daily turnaround time for orders as per set TAT guidelines
  • Ensure adherence to all internal / external processes defined  
  • Proactively brings up issues that can potentially hamper the business processes       

 

Other Requirements

  • Preferably Bachelor’s degree (Arts, Science, Commerce, Business Administrations)
  • 0-2 years’ Experience
  • Requires strong computer skills, including Microsoft office
  • Display excellent verbal and written communication and interpersonal skills.
  • Highly thorough with good accuracy
  • Ability to work in fast pace environment
  • Flexible to work in Night Shifts
Set alert for similar jobsCustomer Service Representative I role in Bengaluru, India
Thermo Fisher Scientific Logo

Company

Thermo Fisher Scientific

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 years

Locations

Bengaluru, Karnataka, India

Qualification

Bachelor

Applicants

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