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We are looking for a Customer Service Representative to join our team in Bangalore. You will be responsible for high end order processing tasks using various applications. Your role involves ensuring an enhanced customer experience, adherence to company procedures and systems, and meeting performance metrics. We require strong computer skills, excellent communication and problem-solving abilities, and the ability to work effectively in a team. This role also requires a Bachelor's degree and the flexibility to work in Night Shifts.

Job Title: Customer Service Representative I

Reports To: Team Leader, Customer Service,

Location: Bangalore

Roles & Responsibilities

  • Perform high end order processing tasks for assigned regions using Oracle JD Edwards, SAP, BaaN, PRMS, Macola, AS400 and other applications used by the function
  • Engage in activities to provide an enhanced customer experience
  • Ensure adherence to company procedures, policies, and systems.
  • Ensures that performance metrics / SLAs are met 
  • Adhere to daily turnaround time for orders as per set TAT guidelines
  • Ensure adherence to all internal / external processes defined  
  • Proactively calls out issues that can potentially hamper the business processes       
  • Solves a range of straightforward problems and analyzes possible solutions using standard procedures

Other Requirements

  • Preferably Bachelor’s degree (Arts, Science, Commerce, Business Administrations)
  • 0-2 years’ Hands on experience on Order Management
  • Requires strong computer skills, including Microsoft office
  • Display excellent verbal and written communication and social skills.
  • Highly thorough and organized with excellent analytic and problem-solving abilities
  • Able to multi-task, prioritize and handle time effectively
  • Customer orientated and ability to adapt/respond to different types of tasks
  • Flexible to work in Night Shifts
Set alert for similar jobsCustomer Service Representative I role in Bangalore Urban, India
Thermo Fisher Scientific Logo

Company

Thermo Fisher Scientific

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 Years

Category

Services

Locations

Bangalore Urban, Karnataka, India

Qualification

Bachelor

Applicants

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