The Job logo

What

Where

Product Manager - AI Servicing Innovation

ApplyJoin for More Updates

You must Sign In before continuing to the company website to apply.

Smart SummaryPowered by Roshi
Shape and execute Generative AI strategy at American Express, accelerating progress of existing and future use cases to transform colleague and cardmember experience. Strategic role involving development, execution, and scaling of GenAI initiatives while ensuring compliance and risk management. Collaborate with senior leaders and drive progressive improvement through thought leadership and problem-solving.

Job description 

GSG Servicing Innovation:

Where innovation is our business.

Our team’s mission is to shape and execute the Generative AI strategy of the Global Services Group (GSG) at American Express, accelerating the progress of both existing and future use cases of this exciting new technology to transform both the colleague and cardmember experience.

The GSG Servicing Innovation team focuses on:

  • Developing and executing upon the GenAI strategy & priorities for GSG through rapid testing and learning, serving as a first mover for the broader enterprise in this new space
  • Accelerating and scaling GenAI pilot programs through scope definition, coordination, and ongoing centralized support (e.g., analysis, change management, communications) for dedicated pilot teams
  • Rapidly operationalizing GenAI initiatives at scale through development of rollout and scaling plans that quickly shift pilots from learnings to benefit realization, enabling teams to fail fast when appropriate
  • Providing compliance and risk management support for each unique use case to ensure responsible and thoughtful use of GenAI technology in accordance with AXP and regulatory policies

Role Description:

The role will require creating strategic and data-driven recommendations that enable the execution of GSG’s GenAI strategy. The role will require a deep understanding of GenAI architecture, development frameworks, and troubleshooting to support execution of GenAI product development. The ideal candidate will be able to think creatively and prepare analyses and presentations on both forward-looking strategy and achieved results. This role also requires collaboration with various teams, including effective collaboration with Senior Leaders of all band levels across GSG and American Express more broadly.

How will you make an impact in this role?

  • Supporting the scoping of the next wave of GenAI pilots, ensuring alignment to prioritization principles while extrapolating learnings from smaller scale efforts and extending to “bigger bets”
  • Thought leadership/creative problem solving to accelerate technological innovation for American Express and drive progressive improvement
  • Developing strong working relationships with various stakeholders in order to achieve results and enact wide-scale impact across the enterprise
  • Strategic program management for live pilots, ensuring that key milestones, deadlines, and deliverables are executed by removing roadblocks and facilitating alignment between stakeholders
  • Driving project delivery by fostering teams, managing relationships with partners, identifying opportunities and obstacles/risks, developing strategic recommendations, and ensuring deliverables are optimally executed
  • Results and change leadership, including the planning and development of key GenAI initiatives that result in achievement of sustainable, transformational results
  • Monitoring external perspectives and developments in GenAI and innovation more broadly and incorporating them into to Amex roadmaps and decisioning as relevant
  • Executing analysis of key metrics for GenAI pilots to derive insights on value and performance, and prepare materials for sharing results

Minimum Qualifications

  • Strategic, big-picture thinker with demonstrated interest in Generative AI and innovation with strong business acumen and high degree of creativity in identifying opportunities for products, services, new processes and systems
  • Experience experimenting with Generative AI and Large Language Models, including prompt engineering and other methodologies
  • Highly organized, taking individual initiative and accountability for getting results
  • Ability to navigate ambiguity and engage in structured thinking in order derive meaningful, data-driven insights
  • Solid technical understanding and skilled at articulation of complex issues to non-technical partners.
  • Excellent oral and written communication and presentation skills to tailor communication to various audiences
  • 3 years of experience in Product Management/Development
  • Ability to influence without authority at all levels and demonstrated track record for driving results and transformation across multiple lines of business
  • High ethical standards to work in a highly regulated environment and ability to responsibly consider and mitigate risks of applying AI related solutions
  • Experience with agile product development methodologies and tools (JIRA, Rally, LPM, etc.)
Set alert for similar jobsProduct Manager - AI Servicing Innovation role in Gurgaon, India
American Express Logo

Company

American Express

Job Posted

8 months ago

Job Type

Full-time

WorkMode

Hybrid

Experience Level

3-7 Years

Category

Product Management

Locations

Gurgaon, Haryana, India

Qualification

Bachelor or Master

Applicants

Be an early applicant

Related Jobs

American Express Logo

Manager-Data Science (Machine Learning, NLP, AI)

American Express

Gurgaon, Haryana, India

Posted: 8 months ago

Join as Manager-Data Science at American Express, Gurgaon, India. Full-time opportunity in Hybrid work mode. Lead AI, Machine Learning, and NLP projects, collaborate with tech partners, build advanced models, and drive data-driven solutions.

American Express Logo

Associate-Digital Product Management

American Express

Gurgaon, Haryana, India

Posted: a year ago

Job description  Functional Description: Lead projects to deliver best-in-class solutions for Business Intelligence and Insights Reporting ecosystem, Metric derivation layers, its organization and rollout standardized Insight creation, consumption and distribution frameworks for all portfolios across the enterprise. Roles & Responsibilities: Assess Business value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product & enterprise strategy. Providing vision and direction to the Agile development team and stakeholders throughout the project to create feature requirements. Plan, Prioritize and Execute end-to-end ownership of a development task and ensure high quality delivery of a feature on stringent timelines. E2E ownership of analytical needs for the product helping monitor and analyze data, assess trends and determine actions to optimize business and operational performance Implement strong data quality controls in entire data management process with 100% accuracy and 100% on time delivery. Collaborate with senior business stakeholders, product owners and technology partners across multiple geographies to design and deliver critical initiatives with high sense of urgency Drive automation initiatives within existing processes and fully optimize delivery effort and processing time. Identifies opportunities to adopt innovative technologies. Minimum Qualifications: Advanced degree in computer science, IT or management from premium institutes Excellent verbal and written communication skills An interest in all things digital, financial and data related Certified SAFe® 4 Product Owner/Product Manager would be preferred. Problem solving skills with ability to solve unstructured and complex business problem.   Strong analytical and problem-solving skills and a tremendous will to win Ability to multitask, prioritize, and work under tight deadlines Exposure to digital analytics would be a plus Skills in data management with knowledge of SQL/Hive is a big plus.