Job description 

Job Description
 

Role

We are seeking an automation engineer for the day-to-day execution of Application Administration/Development responsibilities of Service Now IT Applications. The primary objectives of this position are troubleshooting, identifying and developing automated solutions ,code fix, code deployment and performance tuning for multiple ServiceNow applications, including Production and other sub-prod environments.

What you get to do in this role:   

· Should be able to support Digital Technology Admin tech operations space in managing the lifecycle of production/sub-production environments - necessary configurations, code promotion and integrations, application administration tasks (operational, migrations, and

upgrades), Toubleshooting perf issues and work towards identifying and implementing automated solutions.

· Proactively identify opportunities for process improvement and recommend solutions to enhance the overall performance of the ServiceNow platform.

· Engage in scripting and automation using Python, and utilize software development tools such as Git/Jenkins.

· Support AI application deployments in cloud environments using Docker and Kubernetes, and cloud platforms like AWS, Azure, or GCP.

· Experiment with the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities before/after they hit the market. These capabilities may include classical Machine Learning Algorithms or Deep Learning based models like LLMs.

· Flexibility to work across global time zones.

Qualifications
 

In order to be successful in this role, we need someone who has:

· 4 - 6 years of information technology industry experience, with 2+ years of experience working on the ServiceNow platform and technologies.

· BS, Master’s in computer science or equivalent.

· Basic understanding of ITSM, ITIL, and/or CMDB

· Proven experience as a ServiceNow Developer with a focus on AI or Automation (3+ years of experience).

· Proficiency with ServiceNow scripting (Glide JavaScript)

· Experience and deep understanding of ServiceNow Workflows and Flow Designer tools.

· Preferred expertise with integrations and Integration Hub

· Preferred knowledge of either python or Java.

· Strong exposure to ServiceNow portal development

· Experience integrating AI technologies and automation tools with ServiceNow.

· 2+ years of experience with MLOps, Natural Language processing , deploying models/solutions to CI/CD pipeline , model deployment in test and production environments

· Good knowledge of ServiceNow modules, including Incident Management, Change

· Management, case Mgmt and Service Catalog.

· Leverage AI technologies to optimize workflows, improve decision-making, and enhance user experiences within ServiceNow.

· Implement and manage integrations between ServiceNow and other enterprise systems, ensuring seamless data flow and process automation.

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