Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:  

Build high-quality, clean, scalable and reusable code by enforcing software engineering best practices and processes

Automation is priority for our team – always look for opportunity to automate the monotonous and tedious work . Able to identify the automation areas that involves repetitive efforts and look for an efficient solution around.

Qualifications

Strong knowledge around building automation scripts/ prompts using GenAI /AI/ ML capabilities.

Keep up with GenAI industry trends and emerging technologies to improve and evolve ServiceNow GenAI offerings for DT Platform Services Scope.

Should be capable in building custom applications from scratch or configuring out-of-the-box apps and able to identify and implement the Automation use cases in an agile methodology·

Analyze, interpret complex data, and provide highly advanced solutions to technical problems escalated from the Service Desk

Integrate ServiceNow application(s) with third party systems/applications via APIs

Documentation - Maintain system documents for configuration and troubleshooting of known issues.

Collaboration - Work closely with other teams to support delivery of related tasks successfully

Be a mentor for colleagues and help promote knowledge-sharing

Note: Off Hours Support - during business critical, go-live and escalation/outage issue

Qualifications

To be successful in this role you have:

2 - 4 years of IT industry experience, with at least 2+ years of ServiceNow development experience

BS, Master’s in computer science or equivalent.

Good to have knowledge on ServiceNow modules including Incident / Case /Problem/Request/Change  Management.

Must to have ML Operations experience in model creation, automation, know how to retrain the model and finding a solution that decreases the team's repetitive efforts.

Should have the ability to identify the pertinent automations that contribute to process optimizations.

Proficient in development of workflows, custom web services, custom notifications, assessments, custom app, delegation of groups, business rules, UI pages, UI actions, UI policies, ACLs, catalog items and updates of all other existing solutions requiring revisions

Relational database expertise in relation to an enterprise software system (Oracle, MS SQL, MySQL)

Good understanding and work experience in Web services, SOAP APIs etc.

Experience with scripting languages (JavaScript, Python, Perl, Unix/Windows Shell).

Analyze system performance issues and determine performance enhancements

Good verbal and written communication skills, with the ability to work with both technical and non-technical stakeholders.

Confident and able to multi-task and manage expectations in a fast-paced environment with competing priorities

Analytical and design thinking