Job Description
 

ServiceNow is currently seeking a Training Solution Consultant to create value-based, long-term, holistic training and adoption plans that allow ServiceNow enterprise customers to achieve their business outcomes.   

What you get to do in this role:

• Be the trusted expert in the full ServiceNow Training catalog and product portfolio; make recommendations on new or expanded offerings based on customer requirements.
• Collaborate with business partners and team members to design, propose, and execute on enterprise customer training strategies that span customer size and industry.
• Build relationships with ServiceNow services and license sales representatives to support pre-sales opportunities by creating value-based training solutions aligned to the customer’s overall platform strategy.
• Influence, create, and maintain training playbooks and resources, including proposal templates and training plan templates.
• Provide leadership, guidance, and training to Services Account Executives and other members of the ServiceNow sales team on training approach, scope, and strategy for key customer accounts.
• Conduct formal Training Strategy Assessments for select ServiceNow accounts in collaboration with success squads to help customers leverage their training entitlements.
• Conduct account research to inform training strategies, including using the ServiceNow platform to run reports on training and financial data.
• Provide thought leadership around enterprise training best practices, including creating community blogs, internal knowledge articles, and interviewing subject matter experts.
• Curate resources and information for business partners and team members by distilling complex training topics down to digestible concepts, and then clearly documenting them.
• Be a training evangelist – present on training topics and the training strategy to other ServiceNow teams to guide awareness of the value of training in customer accounts.
• Define and test requirements for training sales tools used and promote continuous improvement of internal processes.
• Travel up to 10% (worldwide) per year.

Qualifications
 

​​​​​​​In order to be successful in this role, we need someone who has:

• Knowledge and hands on experience selling or implementing ServiceNow training solutions or similar technical training solutions.
• 3+ years of experience in Organizational Change Management (OCM) or training at an Enterprise level or reasonable equivalent).
• 5+ total years of professional experience in an enterprise-level environment (or equivalent).
• Strong working knowledge of MS Office applications, especially, Microsoft PowerPoint and Excel, with demonstrated ability to create customer-facing proposals.
• An ability to consolidate and interpret technical information and translate it in a meaningful way for key partners.
• Experience incorporating analysis and reporting into programs.