Join us as a Complaints Specialist at Revolut. Handle formal complaints, resolve issues, improve internal procedures, collaborate with teams, and ensure legal compliance. Full-time on-site opportunity in Mumbai, Maharashtra, India.
Job description
About the role
Our Customer Support team is the public face of the company and provides first-class front-line support to our millions of customers. We are also internal customer-champions, working with product teams to ensure users stay at the forefront of everything Revolut does 🚀
We're looking for a passionate analyst to join us as a Complaints Specialist. Someone to investigate and resolve complaints within the regulatory deadline. It’s a position for truly responsible, customer-oriented, and resilient individuals. A strategic thinker ready to improve internal processes wherever needed. The goal is always the same: to improve the quality of our services and make sure that what we deliver is WOW 💫
Up for the challenge? Let’s get in touch 👇
What you’ll be doing
- Handling incoming formal complaints within the regulatory deadline
- Identifying, analysing, and resolving issues and helping implement improvements
- Setting up and improving internal procedures
- Actively contributing to a culture where the fair treatment of customers is a priority
- Organising and maintaining a central archive of all data, ensuring everything is recorded accurately and easily accessible
- Collaborating with various internal teams, such as customer service, product development, and quality assurance, to ensure efficient and effective complaint resolution
- Seeking to go above and beyond the role by taking real ownership of problems, policies, or procedures from end to end
- Staying up-to-date with relevant industry regulations, policies, and compliance requirements to ensure all complaint-handling processes adhere to legal and regulatory standards
- Creating a better work-life balance by managing your own working hours
What you'll need
- 1+ year of customer support experience
- Flawless English skills
- Native or fluent language skills in German
- An analytical mindset able to investigate and get to the root of a problem
- Knowledge of where and how to obtain relevant information
- Strategic thinking skills to know when and how to best utilise means of redress (i.e. refunds, including negotiations)
- A strong problem solving attitude to use analysis and resources efficiently to resolve a complex case
- Great attention to detail
Nice to have
- Fluency in any additional languages
