We are looking for a Vendor Specialist to take our partner delivery network for outsourced business related to insurance to the next level. The mission is to collaborate with our global partners and internal clients to invent the best solutions, build strong relationships with our providers, and ensure the commercial performance of each account. If you are up for the challenge, let's get in touch!
Job description
About the role
Our Customer Support team is the public face of the company and provides first-class front-line support to our millions of customers. We are also internal customer-champions, working with product teams to ensure users stay at the forefront of everything Revolut does 🚀
We’re looking for a successful Vendor Specialist 📣 Someone who will take our partner delivery network for outsourced business related to insurance to the next level. The mission is to collaborate with our global partners and internal clients to invent the best solutions. To build strong relationships with our portfolio of providers. To take the responsibility for the commercial performance of each account 🏆
Up for the challenge? Let’s get in touch👇
What you’ll be doing
- Driving operational excellence across the global BPO network and partnering with internal clients to positively impact customer experience
- Daily, weekly, monthly, and quarterly operational data review and KPI management
- Assuring delivery of customer satisfaction inline with quality and efficiency parameters
- Helping to identify, build, and implement processes and standards for delivery through the global network
- Demonstrating excellent business analytics to perform root cause analysis
- Leading through partnership and collaboration in leveraging resources to improve implementations, training, quality, and performance management
- Reporting on metrics and preparing detailed reports
- Helping our partner BPOs succeed through prompt issue resolution
What you'll need
- 1+ year of vendor or client management experience with track of success
- Fluency in English
- A bachelor’s degree or equivalent work experience
- Excellent technical and analytical aptitude
- Excellent communication, reading comprehension, and writing skills
- Self-motivation and the ability to work in a fast-paced, evolving environment
- Excellent skills in Google Spreadsheets or equivalent
- The ability to handle multiple priorities and meet deadlines in stressful situations
- Readiness for some international travels
Nice to have
- Experience in Vendor Management
