Job description 

About the role

Our Customer Support Team is the public face of the company and provides first-class front-line support to our millions of customers. We are also internal customer-champions, working with product teams to ensure users stay at the forefront of everything Revolut does 🚀

We’re looking for a customer support superstar to join our team as a Support Specialist. This role isn’t just about ticking off tickets and answering calls quickly, this is about truly delivering “WOW” levels of service to our global customer base 🎁 We want fast acting problem solvers, not script readers.

If you don’t see your long term future in customer support, that’s cool too. We put a lot of time aside to train you up so you’re ready to hit the ground running in any other team in the company if you decide to make a change 💫

👉 We’re a global financial super app, so we have to be available 24/7. That sometimes means working nights and weekends. We’ll compensate you for night shifts, but we understand this still isn’t for everyone so please bear that in mind before applying.

What you’ll be doing

• Providing our users with an outstanding customer experience - it’s part of our mission to make Revolut users feel secure whilst using our service
• Providing excellent customer service via our in-app live chat, phone, and email
• Representing Revolut online at all times
• Collaborating with other teams internationally to tackle any customer issue

What you'll need

• Fluency in English with excellent communication skills
• JLPT Level 1 Japanese fluency or higher
• A Bachelor’s degree or equivalent
• The ability to explain complex issues in an easy and understandable manner
• Strong writing skills and great numeracy and IT skills
• Strong attention to detail and analytical skills
• Empathy and love for helping people
• To be driven, self-motivated, and a highly flexible team player
• To be a self-learner, independent problem-solver

Nice to have

• Prior customer support experience
• Fluency in multiple languages