Join our team as a Social Media Support Specialist at Revolut, a global financial super app. Provide exceptional customer support on social media platforms, manage accounts, and represent the company publicly. This full-time remote opportunity requires flawless English, social media experience, and excellent communication skills. Be prepared for night and weekend shifts to ensure 24/7 availability.
About the role
Our Customer Support Team is the public face of the company and provides first-class front-line support to our millions of customers. We are also internal customer-champions, working with product teams to ensure users stay at the forefront of everything Revolut does 🚀
We’re looking for a well-spoken & super creative individual to join our team as a Social Media Support Specialist. This role isn’t just about answering messages and comments quickly, this is about truly delivering “WOW” levels of service. We want fast acting problem solvers, not script readers. We want people to whom we can entrust the Revolut’s image built through our social media platforms.
👉 We’re a global financial super app, so we have to be available 24/7. That sometimes means working nights and weekends. We’ll compensate you for night shifts, but we understand this still isn’t for everyone so please bear that in mind before applying.
What you’ll be doing
- Providing our users with an outstanding customer experience to make Revolut users feel secure whilst using our service
- Collaborating with other teams internationally to tackle any customer issues
- Managing and overseeing Revolut's social media accounts, like Facebook, Twitter, and TrustPilot
- Monitoring and moderating Revolut Community page
- Publicly representing the company in front of hundreds of thousands of users
- Interacting with users via direct messages & assisting them with issues they stumble upon (both retail & business products)
- Multi-tasking between social media platforms
What you'll need
- Flawless English language skills
- Experience with social media platforms
- Prior customer support experience
- Empathy and love for helping people
- The ability to explain complex issues in an easy and understandable manner
- Excellent communication skills
- Strong attention to detail and analytical skills
- Self-motivation, flexibility, and to be a team player
- Self-learning, problem-solving skills
- Strong writing skills and great numeracy and IT skills
Nice to have
- Experience with leading your own successful profile on any social media platform
