Role: Manager - Quality

Location: Hyderabad

Shift: Flexible to work in Global Shift

Job Responsibilities : 

• Manage a team of QA's 
• Willing to work in 24*7 shifts 
• Responsible for Customer Relationship Management 
• Monitoring the overall functioning of processes, identifying improvement areas, and implementing adequate measures to minimize error opportunities.
• Adhering and meeting the SLA's and the contractual obligation for the processes operating
• Perform assigned functions according to standardized policies and procedures.
• Interaction with clients and internal stakeholders
• Responsible for conducting process level analysis - root cause analysis, trend analysis, training need analysis for the process, etc. and designing plan of action to minimize the errors/ defects(Problem-Solving Skills)
• Initiating activities/ projects on the operations floor to improve productivity with quality.
• Designing new templates, dashboards, and matrices to measure team performance. 
• Management of Process Audits and Business Performance reviews
• Excellent communication & interpersonal skills with proven abilities in customer relationship management and people management.Should have experience in handling Client calibrations/ Reviews

Mandatory Skills

• Should Monitor QAs, their performance, and deliverables. 
• Transaction Quality
• Identify the gaps in current processes & systems to improve the overall quality of the Process.
• Should be well versed with Excel/Google sheets
• Ability to conduct end-to-end process mapping and managing process improvement/ process re-engineering
• Participate in the design of quality parameters & standards (SOP) , QA Reports for client
• Should know about 7QC tools of quality
• Strong People Management skills - should be adept at handling performance challenges 
• Passionate about getting the best out of people and goal-oriented