Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We are seeking a highly skilled and motivated QA Lead to join our team. The QA Lead will be responsible for leading the Quality Assurance efforts across multiple projects, ensuring the delivery of high-quality software products. This role requires strong leadership skills, technical expertise, and a passion for quality assurance.

Responsibilities:

• Drive QA processes, standards, and methodologies to ensure consistent and high-quality deliverables.
• Design, develop, and execute test plans, test cases, and test scripts to thoroughly test software applications for functionality, performance, reliability, and scalability.
• Collaborate closely with cross-functional teams, including software developers, product managers, and project managers, to identify and resolve quality issues in a timely manner.
• Stay updated on industry trends, emerging technologies, and best practices in QA/testing methodologies to drive innovation and improvement.
• Monitor and analyze test results, identify trends, and provide recommendations for continuous improvement.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field.
• Excellent analytical and problem-solving skills, with a keen attention to detail.
• Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams.
• Proven leadership abilities, with a track record of successfully leading and mentoring QA teams.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Strong knowledge of software testing methodologies, tools, and techniques