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Product Technical Analyst

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Join us as a Product Technical Analyst at Zycus. You will be part of a 24/7 support team, assisting customers with queries and issues related to Zycus products. Your responsibilities include ensuring customer satisfaction, contributing to best practices and knowledge sharing, testing and configuring Zycus products, and providing technical understanding to meet customer's business needs. This is a full-time, on-site opportunity in Bangalore, Mumbai, or Pune.

Job Description

Zycus is looking for Engineering Graduates in Computer Science, IT or Electronics with 0-4 years of experience to join us as Product Technical Analyst/ Senior Product Technical Analyst.

Job Location: Bangalore/Mumbai/Pune

Relevant Experience:   Freshers to 4 years

Qualification: BE/BTech(Computer Science/Information Technology/Electronics)

 


Job Responsibilities:

· Be part of a 24/7 support team supporting Zycus’s Source-to-Pay procurement suite

· Be the first point of Contact for Customers having queries/ issues related to Zycus products

· Work with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction

· Participate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts and suggest new processes

· Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing

· Evaluate and suggest innovative solutions and workarounds for customer requirements

· Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.

· Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer’s business needs.

Set alert for similar jobsProduct Technical Analyst role in Mumbai, India
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Company

Zycus

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 Years

Category

Product Development

Locations

Mumbai, Maharashtra, India

Qualification

Bachelor

Applicants

Be an early applicant

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