Job Description
Zycus is looking for Engineering Graduates in Computer Science, IT or Electronics with 0-4 years of experience to join us as Product Technical Analyst/ Senior Product Technical Analyst.
Job Location: Bangalore/Mumbai/Pune
Relevant Experience: Freshers to 4 years
Qualification: BE/BTech(Computer Science/Information Technology/Electronics)
Job Responsibilities:
· Be part of a 24/7 support team supporting Zycus’s Source-to-Pay procurement suite
· Be the first point of Contact for Customers having queries/ issues related to Zycus products
· Work with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction
· Participate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts and suggest new processes
· Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing
· Evaluate and suggest innovative solutions and workarounds for customer requirements
· Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.
· Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer’s business needs.