Product Technical Analyst - BE / MBA 2022 – 23 Fresher

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Join Zycus as a Product Technical Analyst to provide support on their AI-driven procurement solution globally. Handle customer queries, contribute to best practices, and deliver innovative solutions. Full-time On-site opportunity in Mumbai for BE/MBA graduates.

Job Description

Zycus is looking to hire BE / MBA 2022 – 23 graduates as Product Technical Analyst. In this role, you will be part of a Global Team and work with our global customers in supporting our AI-driven procurement solution and serve as a subject matter expert on Zycus Procurement Performance and Spend Analytics application.

This position is open exclusively to candidates residing in Mumbai

As a Product Technical Analyst at Zycus, you will:

Serve as Product Technical Analyst on Zycus Procurement Applications (Source to Pay)
Work on all aspects of Zycus Support Desk and be the first point of Contact for Customers having queries/ issues related to Zycus products & be available on email/ chat/ call mediums for the Customer concerns
Work with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction
Participate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts and suggest new processes
Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing
Evaluate and suggest innovative solutions and workarounds for customer requirements
Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.
Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer’s business needs.

Job Requirement

Education: MBA/Engineering Graduate (B.E./B.Tech) in Chemical/Mechanical/Electronics/IT/Computer Science
Experience Level: 0-1 years
Location: Mumbai
Salary Range: INR 4,50,000 to INR 5,00,000
Strong written and verbal communication skills.
Willingness to work in 24 X 7 shifts
Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems.
Ability to collaborate with various internal and external stakeholders
Ability to learn, execute and excel. Multitask and work with priorities

Set alert for similar jobsProduct Technical Analyst - BE / MBA 2022 – 23 Fresher role in Mumbai, India

Company

Zycus

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 Years

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