Key Roles and Responsibilities:

• Act as a first touch point for all new RazorpayX. clients coming through various inbound lead sources and qualify a certain volume of leads on a daily basis
• Ensure reach out to 100% of assigned leads within TAT
• Understand potential client’s requirement over a call/email, quickly identify pain points and use cases, evaluate intent and urgency, generate interest and propose a suitable solution
• Search for additional Customer Information on client’s online presence
• Move leads to the next stage based on the call outcome and/or set up product walkthroughs & demos
• Acknowledge all emails from SME customers on time and respond suitably
• Use sales tools effectively and update CRM properly on time
• Work with other cross-functional teams as and when required.
• Help us run experiments/campaigns and measure quality and potential of new lead sources/channels
• Track if all qualified leads are handled/demos are given by core sales team as per SLA/TAT
• In case of leads unavailability, help with outbound cold calls/campaigns planned by management
• Maintaining a healthy sales conversion ratio.
• Coordinate on merchant queries, clarification needs and support required for pre-sales activation and/or onboarding whenever required
• Encompasses the dual responsibilities of effective team leadership and substantial individual contributions.

Mandatory Qualifications:

• 3-6 years of Inside sales experience in SaaS or equivalent B2B setup.
• Should have basic understanding of sales tools and CRM.
• Strong communication skills, oral & written.
• Strong interpersonal skills and an ability to build rapport with customers.
• Proven experience in a customer-facing role. Should have worked on understanding customer requirements, identifying pain points and probing to understand how their business currently works
• Experience in managing and leading a sales team is preferred.
• Experience in the Fintech space/Payments industry would be an added advantage