Job description 

Why is this position required?

- to form strong business-to-business relations with clients to help in up-sell and cross-sell

- to give a different perspective to impact product growth

- to facilitate clear communication between Nuclei and banks to internally manage on-time delivery

- Own & increase the Monthly Recurring Revenue growth of the company from your accounts

Role & Responsibilities

Key job responsibilities include, but are not limited to,

* As Client Success Manager, you shall be the voice of the banks within the company

* You will own the relationship with the client end-to-end to ensure their success and achieve revenue targets

* Engage & build strong relationships with the senior stakeholders at the client organizations to showcase the value-driven by our solutions

* Set KPIs and goals with clients and collaborate with internal teams to achieve these goals

* Work with the clients to plan strategic initiatives to achieve targets

* Coordinate with internal teams to conceptualize and execute the initiatives planned with the clients

* Work with the sales team to create a detailed solution for new requirements from the client

* As a champion of the banks, help prioritize features in the product roadmap