Job description 

Key Responsibilities include:

• Lead and Manage strategic programs and portfolio delivery across a wide range of complex technology and business issues and initiatives, and will be required to:
• Own and lead the governance and implementation of refreshed Technology Vision for Enterprise Communications & Marketing Technology, leading a small team to deliver on the multi-year strategy and bring key stakeholders along on the journey - Working with stakeholders across Technology to drive programs such as (illustrative examples, actual projects may vary):
• Operating Model between Product and Engineering teams
• Location Strategy to optimize the Engineering team
• Technical Oversight of strategic initiatives with vendor partnerships
• Support the Vice President, Technology’s office in developing and managing the Investment Planning exercise across  Enterprise Communications & Marketing Technology organization.
• Support the Vice President, Technology’s office in planning and architectural solutioning for high exposure strategic technology transformation objectives.
• Lead efforts to progress key initiatives in our Tech Strategy owned by the DDIM organization (ie. Best In Class Experience).
• Directly lead key portfolio deliveries within Enterprise Communications & Marketing Technology organisation, over the course of the transformation, applying agile best practices to program delivery, including ‘test and learn’ where appropriate.
• Lead all aspects of technical project management and special projects requiring strategic analysis and data consolidation.
• Support the Vice President, Technology’s office in managing strategic communication and branding aspects to enable multi-directional communication and feedback to drive sustained change
• Lead the development and execution of strategies and initiatives to drive Colleague Engagement.
• Build strong working relationships across the DDIM org, in addition to key partners, to enhance collaboration, problem solving and generate solutions to deliver results.
• This role may be subject to additional background verification checks.

Qualifications:

• The successful candidate will be proactive, flexible, strategic, highly organized, and eager to take full ownership of their work.

Required skills:

• The ideal candidate will be a highly motivated self-starter who is able to provide strategic thought leadership and lead projects with limited mentorship.
• Ideal to have experience with engineering and program management background across a rich combination of front-office and back-office technology capability suites; you will have developed and shipped production software and are passionate about building a strong Engineering culture at American Express.
• Ability to wear multiple hats and context-switch frequently and seamlessly.
• Willingness to 'think' strategically, while also being willing to 'act' pragmatically and get into the weeds if necessary, including being hands on and coding where needed.
• Aptitude to balance trade-offs as you influence teams toward successful products.
• Demonstrated relationship & leadership skills in large programs with proven track record to influence without authority.
• Know how to work with Engineering and Product teams, and have solid experience with overall strategies, org structure & design.
• A passion for operations and demonstrated experience in operationalizing processes, systems or practices at scale.
• Knack for building relationships across the organization as you find creative solutions to high visibility questions.
• Eager and able to soar at strategic levels as well as dive deeply into details (rolling up your sleeves) in order to deliver concrete outcomes.
• Outstanding track record with cross functional partners.
• Experience or background in running both technical and business programs, solutioning and delivering high stakes enterprise priorities .
• 8-10 years of relevant work experience.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: 

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities