Managed Services Analyst

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JOB DESCRIPTION

Essential Functions
• Develops and delivers technology services through managed services project activities requiring general knowledge of IQVIA's products and technical expertise.
• Responsible for identifying additional product/services opportunities for clients makes decisions within limited parameters under regular supervision.
• Has broad understanding of quality standards and work requires minimal revision.
• Assists in problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training and solution deployment.
• Provides support on Service Requests using the incident management tool, CSM.
• Coordinates the routing and handling of Requests For Change to the next level of support under regular supervision.
• Escalates issues relating to product support or product operations to the next level of support.
• Project management activities include interaction with company and client managers and cost/schedule monitoring.

Qualifications
• Bachelor's Degree Computer Science, a related field, or equivalent experience
Req

Set alert for similar jobsManaged Services Analyst role in Bengaluru, India

Company

IQVIA

Job Posted

a year ago

Job Type

Full-time

WorkMode

Remote

Experience Level

3-7 Years

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