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Senior Software Engineer

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Position Summary...

Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales. Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities. Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.

 

 

What you'll do...

About Team:

 

As a part of Contact Center tech team in India that works on building solutions various business functions for multiple Walmart markets, your design and solution will have a significant impact on day-to-day running of Walmart. You will be challenged with unparalleled complex business problems that spans across multiple countries, large number of users and data. 

 

What you'll do:

  • As a Senior developer for the team, you will be expected to design, build, test and deploy cutting edge solutions at scale, impacting millions of customers worldwide.
  • Drive design, development, implementation of cloud-based contact center solutions, IVR Solution, Voice Integration, CRM integration, Omnichannel Support – Chatbot development etc.   
  • You will need to exhibit strong leadership and communication skills to collaborate with
  • product, engineering and management across different geographic locations
  • Mentor/coach other engineers in the team to facilitate their development and to provide technical leadership to them.
  • Responsible for ensuring appropriate monitoring, logging, and alerting.

 

What you'll bring:

  • 7+ years’ of overall experience
  • Demonstrable experience in Java development, including proficiency in Java EE, Spring Framework, Hibernate, and RESTful web services. 
  • Should understand how API frameworks works, analyzed for performance, security and scalability and API programing practices. 
  • Knowledge of contact center technologies and protocols, such as IVR, ACD etc
  • Strong expertise in the InContact platform, including experience with script development, configuration, and deployment.
  • Support the integration of Cxone/UserHub technology including screen-pops and omnichannel routing of voice, email and chat via web services
  • Conducting performance testing for IVR application and supporting services, involve Vendors and third party tools (example Empirix ,Cyara)
  • Strong web development skills including JSON, XML, HTML, CSS, JavaScript, Vbscripts, Scripting Languages, DHTML
Set alert for similar jobsSenior Software Engineer role in Chennai, India
Walmart Logo

Company

Walmart

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

8-12 Years

Category

Engineering

Locations

Chennai, Tamil Nadu, India

Qualification

Bachelor

Applicants

Be an early applicant

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