Customer Care Engineer

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Position Summary

Be Responsible for performing the routine/preventive maintenance, servicing, and breakdown repairs on GC/GCMS/HPLC instruments in North India.
Be responsible for Supporting the GC/GCMS new installation commissioning, and field solving at customer sites and to provide remote support to the clients as needed and hand on training on instruments.
Delivering demonstrations to ensure the customers are educated on safe and effective equipment use.
Provide complete detailed service reports on a regular basis as soon as service visits are completed.
Understanding customer needs and concerns, Providing a Good customer service. Ensure that customers receive first class service and support in line with service agreements.
Perform to designated goals of turn-around-time, response time, repair rate and customer expectations.
Actively support to achieving the CAS and business goals and be responsible for delivering and building service excellence over and above our customer expectations.
Take ownership for customer happiness for services performed till his satisfaction towards instrument
Work in accordance to all relevant certification, regulatory requirements and safety norms by company and customers at site.
Maintain high level of customer allegiance by building strong customer relationships and promoting on excellent customer experience.
Travel as per advise by the reporting manager to provide customer service.
Help on continuous improvement through our Practical Process Improvement Business System

Education:

Bachelor’s degree or equivalent degree in Instrumentation, Electronics field..

Years of Experience:

More than 2 years working experience handling the same field equipment’s services.

Knowledge, Skills, Abilities:

self motivated and experience Engineer.
Gas chromatography and special Gas chromatography analyzer hands on experience in relevant Industries & Processes.
To maintain a professional and positive approach whilst being committed to things we value of integrity, intensity, innovation and involvement. Including:
being a positive in nature.
Exceeding customer service level expectations (external & internal)
Working to agreed target days, A focus to finding solutions.
Working within quality and company policy guidelines, Maintaining a professional appearance at all times

Set alert for similar jobsCustomer Care Engineer role in Noida, India

Company

Thermo Fisher Scientific

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 Years

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