The Job logo

What

Where

Customer Care Trainee

ApplyJoin for More Updates

You must Sign In before continuing to the company website to apply.

Smart SummaryPowered by Roshi
We are hiring for the position of Customer Care Trainee. As a trainee, you will be responsible for resolving purchase and billing issues for our customers. This includes working with corporate customers, managing invoice accounts, processing purchase orders, and invoicing. You will also be responsible for communicating with other departments, identifying gaps in standard responses, and escalating support and feature enhancement requests. Good written and verbal communication skills in English and Japanese are required, along with basic knowledge of Windows, Mac, HTML5, CSS, and Japanese culture. This is a full-time opportunity based in Noida, Uttar Pradesh, India.

What you’ll be doing:

• Resolve purchase and billing issues. Purchases may be made by credit card, PayPal, or invoice.

• Work with corporate customers, stakeholders in establishing invoice accounts, processing purchase orders, and invoicing.

• Leverage, and in some cases, customize standard responses created by our native or English speakers. Escalate to native speaker when significant customization is required. Identify gaps in standard responses.

• Communicate with the development team, finance team regarding common customer questions. Work with other departments to maintain product integrity. Escalate support and feature enhancement requests as needed.

 

What we’re looking for:

• Basic knowledge of Windows and Mac. Must be able to work with Japanese keyboard.

• Basic knowledge of Windows and Mac text applications (MSOffice, Adobe Creative Cloud, etc.).

• Basic knowledge of HTML5, CSS.

• Good written and verbal communication skills (English and Japanese)

• Good understanding of Japanese culture and traditions.

• Ability to manage multiple tasks and priorities (both supervised, and non-supervised) and work within time targets.

• Self-motivated ability to work on a team or individually, organizing one’s workload to achieve prompt, courteous, and accurate responses to requests for help or information from customers and prospective customers.

• Good Typing skills (English).

• Willing to work in Australia, UK, US, and India shift on rotational basis and on

weekend/holidays.

• Willing to work in Australia, UK, US, and India shift on permanent basis and on weekend/holidays.

Set alert for similar jobsCustomer Care Trainee role in Noida, India
Monotype Logo

Company

Monotype

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 Years

Category

Customer Support

Locations

Noida, Uttar Pradesh, India

Qualification

Undergraduate, Bachelor, or Diploma

Applicants

Be an early applicant

Related Jobs

Thermo Fisher Scientific Logo

Customer Care Engineer

Thermo Fisher Scientific

Noida, Uttar Pradesh, India

Posted: a year ago

Position Summary Be Responsible for performing the routine/preventive maintenance, servicing, and breakdown repairs on GC/GCMS/HPLC instruments in North India. Be responsible for Supporting the GC/GCMS new installation commissioning, and field solving at customer sites and to provide remote support to the clients as needed and hand on training on instruments. Delivering demonstrations to ensure the customers are educated on safe and effective equipment use. Provide complete detailed service reports on a regular basis as soon as service visits are completed. Understanding customer needs and concerns, Providing a Good customer service. Ensure that customers receive first class service and support in line with service agreements. Perform to designated goals of turn-around-time, response time, repair rate and customer expectations. Actively support to achieving the CAS and business goals and be responsible for delivering and building service excellence over and above our customer expectations. Take ownership for customer happiness for services performed till his satisfaction towards instrument Work in accordance to all relevant certification, regulatory requirements and safety norms by company and customers at site. Maintain high level of customer allegiance by building strong customer relationships and promoting on excellent customer experience. Travel as per advise by the reporting manager to provide customer service. Help on continuous improvement through our Practical Process Improvement Business System Education: Bachelor’s degree or equivalent degree in Instrumentation, Electronics field.. Years of Experience: More than 2 years working experience handling the same field equipment’s services. Knowledge, Skills, Abilities: self motivated and experience Engineer. Gas chromatography and special Gas chromatography analyzer hands on experience in relevant Industries & Processes. To maintain a professional and positive approach whilst being committed to things we value of integrity, intensity, innovation and involvement. Including: being a positive in nature. Exceeding customer service level expectations (external & internal) Working to agreed target days, A focus to finding solutions. Working within quality and company policy guidelines, Maintaining a professional appearance at all times