What you’ll do:

As a part of GMS VMware support team deliverables, the engineer is required to have strong Admin, Operate and Manage skills in VMware vSphere to provide services for global HPE customers. Candidate should have a strong customer focus, sensitivity in dealing with diverse cultures, ability to learn and adapt quickly

Responsibilities:

Technical Skills VMWare: L3 Le

• Admin, Operate and Manage vSphere Datacenter.
• Experience in ESXi and vCenter upgrades.
• Experience in ESXi command line interface.
• Experience in vCenter Appliance vPostgres database.
• Experience in vCenter HA, DRS, and other cluster features
• .Experience in Virtual Machine operations and configurations
• .Experience in vSphere Authentication, and Certificate Management.
• Experience in vSphere Performance Monitoring, Performance Chart, and esxtop.
• Experience in vSphere Networking, Standard Switch, Distributed Switch (DVS).
• Experience in vSphere Storage, iSCSI, FC, Software iSCSI, RDM configurations.
• Experience in vSphere security and ESXi hardening. • Experience in log analysis and RCA.
• Experience in Network troubleshooting, packet capture using pktcap and Wireshark.
• VMware PowerCLI knowledge and scripting experience.
• Good knowledge on VMware SRM and vSAN.
• Good understanding on DHCP, DNS and Active Directory.
• Basic knowledge on Linux Operating Systems.
• Basic knowledge on Physical Network and Storage technologies.
• Resolve customer’s issues via telephone, email, or remote sessions.
• Identify and escalate issues in a timely manner to vendor according to process guidelines.
• Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
• Collaborate with other technology teams in diagnosing and isolating the cause of complex issues.
• Maintain quality on case documentation, SLA timeframes and operational metrics.
• Performs within the Productivity Measure of the team (scorecard).
• Handle Problem Management, Post Incident Reviews and RCA.

Non-Technical Skills:

• Resolve customer’s issues via telephone, email, or remote sessions.
• Identify and escalate issues in a timely manner to vendor according to process guidelines.
• Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
• Collaborate with other technology teams in diagnosing and isolating the cause of complex issues.
• Maintain quality on case documentation, SLA timeframes and operational metrics.
• Performs within the Productivity Measure of the team (scorecard).
• Handle Problem Management, Post Incident Reviews and RCA.

What you need to bring:

• Bachelor’s degree in Engineering (or Equivalent).
• Minimum 10 years of relevant experience in Enterprise Managed Service environment
• .Certification on the latest tracks like VMware VCP, RHCSA, CCNA, ITIL is an added advantage.
• Flexible to work in 24/7 support environment.
• Minimum level should be SPE if applying as part of Internal Job Posting.

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity {+ 5 more}