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L2 Escalation engineer

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What you’ll do:

· Provide HPE Aruba customers & Engineers troubleshooting & support in the areas of HPE Aruba Networking and related areas.

· Provide leadership in technical problem management and the resolution of all issues, working closely with Global Enterprise Customers, HPE Aruba remote and field support staff.

· Develop action plans to investigate and resolve complex issues/problems and clearly communicate these to engineers, customers and/or relevant managers;

· Identify and contribute to projects to improve product support, customer satisfaction and team efficiency;

· Be aware of, and contribute to the improvement of, team performance as measured in the team Business Fundamentals Tables (BFT).

· Technical writing skills will be required to publish Issue resolution documents

· Required to communicate effectively with Technical and Non-Technical stakeholders and should have the ability to drive the conversation/discussion

· Must be able to interact with colleagues from different countries and background (own team, members of L1 and L3 and Engineering teams.

 

What you need to bring:

 

Bachelor's degree in Mechanical, Electrical, Computer Science, or equivalent or other Engineering.

3+ Years’ experience

 

Skills:

· Network technologies including Routing, Switching and Network management

· Good knowledge on Switching (OSI Layer2) and Routing (Layer3) technology.

· Working knowledge and understanding of 3 layer architecture (Access, Distribution and Core) switching.

· Technical knowledge on Windows, Linux and other operating system

· Knowledge of network hardware and architecture

· Demonstrate an in depth understanding of several products in more than one functional area involving usage, configuration, and interaction with other products.

· Affinity with Remote Resolve support processes

· Basics of WLAN technology (802.11 Standards, Controller and APs)

· Good to have knowledge on Data Center Technologies.

· Good to have knowledge on REST, NAE, Python.

· Prior knowledge on Aruba OS, Aruba OS-CX or Comware will be added advantage.

· Aruba ACSP certification will be added advantage

 

 

 

Additional Skills:

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

Set alert for similar jobsL2 Escalation engineer role in Bangalore Urban, India
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Company

Hewlett Packard Enterprise

Job Posted

a year ago

Job Type

Full-time

WorkMode

Hybrid

Experience Level

3-7 Years

Category

Engineering

Locations

Bangalore Urban, Karnataka, India

Qualification

Bachelor

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