What you’ll do:

Technical Skills VMWare:

Admin, Operate and Manage vSphere Datacenter.

Experience in ESXi and vCenter upgrades.

Experience in ESXi command line interface.

Experience in vCenter HA, DRS, and other cluster features.

Experience in Virtual Machine operations and configurations.

Experience in vSphere Performance Monitoring and Performance Chart.

Experience in vSphere Networking, Standard Switch, Distributed Switch (DVS).

Experience in vSphere Storage, iSCSI, FC, Software iSCSI, RDM configurations.

Experience in vSphere security and ESXi hardening.

Basic VMware PowerCLI knowledge and scripting experience.

Good understanding of VMware SRM and vSAN.

Basic understanding on DHCP, DNS and Active Directory.

Basic knowledge on Linux Operating Systems.

Basic knowledge on Physical Network and Storage technologies.

Technical Skill - Compute

Provide remote support for Compute infrastructure, OneView application throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards.

Broad technical knowledge on ISS solutions.

Technical knowledge and experience on server management software tools

Knowledge of remote deployment programs and monitoring processes and concepts.

Hands on experience on Administration of Compute or VMWare, Administration of IT Infra and Monitoring configuration

Responsible for e2e management and working across various function.

Close collaboration with L2 functions and enable quick resolution.

Good technical knowledge and domain expertise on compute products

Good analytical skills

Good communication and leadership skills

Key Responsibilities:

Resolve customer’s issues via telephone, email, or remote sessions.

Identify and escalate issues in a timely manner to vendor according to process guidelines.

Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.

Collaborate with other technology teams in diagnosing and isolating the cause of complex issues.

Maintain quality on case documentation, SLA timeframes and operational metrics.

Performs within the Productivity Measure of the team (scorecard).

Handle Problem Management, Post Incident Reviews and RCA.

Non-Technical Skills:

Excellent written and verbal communication skills.

Commitment to deliver high quality product and solution support.

Must achieve excellent customer satisfaction.

Take ownership and work with high productivity and efficiency.

Support other team members and seek their advice to make decisions on complex issues.

What you need to bring:

Bachelor’s degree in engineering (or Equivalent).

Minimum 5 years of relevant experience in Enterprise Managed Service environment for Tier 2 Engineer.

Certification on the latest track like VMware VCP, ITIL is an advantage.

Flexible to work in 24/7 support environment.

Minimum level should be INT if applying as part of Internal Job Posting.