What's the role

Business Analyst provides world class services to application development and enhancement projects. As a Business Analyst, you will identify and define the business needs of their clients and stakeholders whilst helping to determine solutions to meet business needs or resolve business problems. The role may be part of an IT project development environment or an individual contributor at the business interface.

Where you fit in

You will work as part of a global team in the IDT (Information & Digital Technology) organization. IDT drives business value through providing world class technical, functional, and consulting expertise to deliver the right skills, at the right time.

You would be joining a company where technical talent, growing careers, developing leading edge skills, and deepening Shell business knowledge is a high priority. You would bring your business analysis and domain skills to join our diverse and distributed IT team in the Bangalore (India) working as one team together with other Shell IT hubs globally (London, Houston, Netherlands).

As a Business Analyst, you will support Shell LNG Marketing & Trading teams working in the D&A team (providing support to the Data & Analytics capability for the SLMT business area), the Freight For The Future team (working on IMOS / Freight improvements) or in the Salesforce team (delivering digital transformation to a variety of business areas on the Salesforce platform). The teams all share the objective of empowering enhanced trading decisions through access to trusted data and robust, scalable analytical models and visualizations along with automating business processes and integrating existing tools. Business teams using this data include short- and long-term LNG and freight trading teams for a range of analysis including forecasting and LNG trading decisions. You will experience a great opportunity to participate in delivering IT solutions in support of Shell’s Energy Transformation.

Come and join a team, who are committed to delivering excellence and value to the business. You will have opportunities to invest in your skill development and career growth. You will be working alongside IT professionals who love what they do and enjoy sharing their knowledge, skills, and enthusiasm. Many opportunities will be available to learn and explore, building up new areas of expertise and different business domains.

The Role

Working as a subject matter expert in Shell LNG Trading, Freight, and Operations, you would lead the identification and documentation of business requirements, working with technical teams to determine feasible solution options.  As a business analyst, you would bring Subject Matter Expertise and domain knowledge to help organize and interpret requirements from a diverse range of stakeholders. You would actively manage the requirements through the end-to-end solution delivery lifecycle, from detailed design to implementation, testing and release, and ultimately the transition of expertise to the support teams.

Your role will vary depending on the projects in your portfolio, typically you would perform the following day to day activities:

• Responsible for the successful planning and delivery of the project(s) business analysis methods, tools, and technology.
• Acts as product SME for the associated delivery teams, developing a position as trusted advisor.
• Close alignment with Business and IT Manager teams to align on product roadmap, demand pipeline, capacity, and capability requirements.
• Ability to travel to business hubs (Singapore/ Dubai/ UK/ India) depending on business needs to meet with SLMT Business stakeholders.
• Responsible for assuring functional design, resolves technical and solution design issues collaboratively.
• Ability to coach and mentor wider business analysis team - playing a key role in elevating the overall capabilities around the Business domain and product knowledge.
• Provide leadership to the teams and be responsible for each team members development plan and performance management.
• Point of escalation for issues which adversely affect systems performance, design, or functionalities.
• Strong leadership, sound analytical skill and change management capabilities to work independently on transformation, improvement initiatives, liaising effectively with senior stakeholders and vendors on complex problems etc.
• Describe technology in terms easily understood by business customers and set realistic customer expectations for the project outcome. Adjust customer expectations in accordance with changes in scope.
• Generate innovative approaches to existing problems or new opportunities.
• Work closely with stakeholders to build trust and understand their goals, motivations, constraints, risks, and operating environment

What we need from you

• At least 5+ years overall IT experience
• At least 3+ years IT BA Experience
• Experience in Salesforce
• Knowledge of physical commodities trading markets and organizations (LNG, physical gas or oil).
• Detailed knowledge of the LNG Market.
• You will be able to demonstrate a wide variety of skills including Freight & IMOS or Salesforce or strong Data and analysis ( SQL/ Migration , Analytics etc.) capabilities
• Experience working in fast- paced project delivery using AGILE methods
• Knowledge of Business Analysis techniques and tools with significant experience in project deliverables including the ability to: 
  • Precisely capture business problems, value drivers, and functional/non-functional requirements 
  • Translate business requirements into functionality and assess the risks, feasibility, opportunities, and business impacts of various solution options 
  • Visualize, articulate, and solve complex problems and concepts.
• A delivery focus in terms of closing out tasks effectively in addition to realizing planned business benefits alongside users.
• Consistent business case/ solution cost- benefit awareness to ensure the right focus is being given to each task to provide maximum benefit to stakeholders.
• Experience working in geographically distributed teams
• Good to have experience of working directly with traders on trader models